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Ambulatory Care Professional
2 weeks ago
Job Summary
We are seeking a highly skilled Ambulatory Care Professional to join our team. This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.
Key Responsibilities
- Deliver friendly and efficient customer service to internal and external customers/patients.
- Create a warm and welcoming atmosphere in all clinics.
- Ensure that Operating Theatre and Endoscopy Centre Lists are arranged efficiently.
- Make reminder calls and confirm procedural appointments with patients for all surgical areas.
- Provide financial counselling and Bowel Preparation instructions for Direct Access Patients.
- Provide adequate information to patients regarding their scheduled operation.
Contact Centre Responsibilities
- Assist in providing solutions and advice on enquiries for patients.
- Provide adequate information to patients regarding their scheduled operation.
Administrative Responsibilities
- Assist in providing solutions and advice on enquiries for patients.
- Work with other department stakeholders to ensure a smooth journey for patients.
- Upkeep Surgical Call Centre's readiness on downtime policies.
- Participate in quality improvement projects and assume other responsibilities tasked by the clinic/nurse manager, service team leader, and/or service executives.
- Support supervisor in daily tasks and review of work processes.
Required Skills and Qualifications
- Candidate must possess at least A Levels/Diploma.
- Proficient in computer skills.
- Team player with good communication and interpersonal skills.
- Able to multitask and work in a fast-paced environment.
- Comfortable working in a hospital setting and different clinics when needed.
- Comfortable with shift work when required.
Benefits
This role offers a unique opportunity to work in a dynamic healthcare environment and contribute to the delivery of excellent patient care and satisfaction.
Others
If this role interests you, please contact us to learn more.
- Able To Multitask
- Streamlining
- Theatre
- Quality Improvement
- Interpersonal Skills
- Team Leader
- Team Player
- Customer Service
- Scheduling
- Nursing Care
