IT Support Specialist
1 day ago
PAN-ASIA RESOURCES PTE LTD is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for delivering high-quality technical support and maintenance services to clients directly at their locations.
Key Responsibilities- Provide onsite technical support for a wide range of IT issues, including hardware, software, and networking.
- Troubleshoot and resolve problems related to desktops, laptops, mobile devices, printers, servers, and network equipment.
- Conduct system diagnostics using appropriate tools and techniques to identify root causes of issues.
- Implement fixes and solutions in a timely manner to ensure minimal disruption to client operations.
As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting services to clients. This will include:
- Providing onsite technical support for a wide range of IT issues, including hardware, software, and networking.
- Troubleshooting and resolving problems related to desktops, laptops, mobile devices, printers, servers, and network equipment.
- Conducting system diagnostics using appropriate tools and techniques to identify root causes of issues.
- Implementing fixes and solutions in a timely manner to ensure minimal disruption to client operations.
You will be responsible for performing hardware installations, configurations, and upgrades for various IT equipment, including desktops, laptops, and peripheral devices. Additionally, you will be responsible for installing, configuring, and updating software applications and Windows operating systems.
- Performing hardware installations, configurations, and upgrades for various IT equipment, including desktops, laptops, and peripheral devices.
- Installing, configuring, and updating software applications and Windows operating systems.
- Ensuring proper licensing and compliance with software regulations.
- Keeping systems updated with the latest patches, updates, and security measures prior to machine deployment.
You will be responsible for communicating effectively with clients to understand their technical needs and provide appropriate solutions. Additionally, you will be responsible for maintaining a professional and positive relationship with clients, ensuring high levels of satisfaction.
- Communicating effectively with clients to understand their technical needs and provide appropriate solutions.
- Maintaining a professional and positive relationship with clients, ensuring high levels of satisfaction.
- Providing training and guidance to clients on the use of IT systems and applications.
To be successful in this role, you will need to have:
- A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 2-3 years of experience in IT support or a related role.
- Proven experience with Windows and MS Office Application Support.
You will need to have:
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Knowledge of IT security principles and best practices.
- Proficiency with remote support tools and diagnostic utilities.
Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP) or similar are preferred.
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