Insurance Operations Manager

1 week ago


Singapore BTI Executive Search Full time
Job Description

We are seeking a highly skilled Case Manager to join our team at BTI Executive Search. As the primary liaison between insurers and sales consultants, you will oversee the end-to-end management of insurance applications.

Your key responsibilities include:

  1. Managing the case submission process, ensuring accuracy and completeness of documentation.
  2. Liaising with financial advisors, underwriters, and insurers to facilitate seamless case processing.
  3. Monitoring and tracking application statuses, providing timely updates to advisors and clients.
  4. Ensuring compliance with regulatory requirements and internal policies.
  5. Resolving escalations and following up on outstanding requirements to meet service level agreements.
  6. Maintaining and updating records in the system for accurate reporting and documentation.
  7. Providing operational support in case escalations, policy servicing, and claims processes when required.

To excel in this role, you will need:

  • A minimum of 5 years' experience in case management handling high-net-worth clients within the insurance or insurance broking industry.
  • A proactive, organized approach with strong relationship building skills.
  • The ability to work under tight deadlines and collaborate effectively with internal and external stakeholders.
  • Relevant qualifications such as CMFAS Module 5, 9, 9A, and HI would be an advantage.


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