Housekeeping Operations Manager
3 weeks ago
Job Summary
SSG Hotels Pte. Ltd. is seeking a skilled Housekeeping Operations Manager to oversee the daily shift operations of Housekeeping and Internal Laundry. The ideal candidate will have a strong understanding of hotel operations and be able to direct and work with employees to ensure property guestrooms, public space, and employee areas are clean and well-maintained.
Key Responsibilities
- Managing Housekeeping Operations
- Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
- Work effectively with the Engineering department on guestroom maintenance needs.
- Supervise the property general cleaning schedule.
- Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Managing Departmental Costs
- Participate in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understand the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensuring Exceptional Customer Service
- Respond to and handle guest problems and complaints.
- Strive to improve service performance.
- Empower employees to provide excellent customer service.
Requirements
- Cleaning and Housekeeping experience.
- Leadership and Management skills.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
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