Housekeeping Operations Manager

3 days ago


Singapore SSG HOTELS PTE. LTD. Full time

Job Summary

SSG Hotels Pte. Ltd. is seeking a skilled Housekeeping Operations Manager to oversee the daily shift operations of Housekeeping and Internal Laundry. The ideal candidate will have a strong understanding of hotel operations and be able to direct and work with employees to ensure property guestrooms, public space, and employee areas are clean and well-maintained.

Key Responsibilities

  • Managing Housekeeping Operations
    • Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
    • Work effectively with the Engineering department on guestroom maintenance needs.
    • Supervise the property general cleaning schedule.
    • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
    • Inventories stock to ensure adequate supplies.
  • Managing Departmental Costs
    • Participate in the management of the department's controllable expenses to achieve or exceed budgeted goals.
    • Understand the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensuring Exceptional Customer Service
    • Respond to and handle guest problems and complaints.
    • Strive to improve service performance.
    • Empower employees to provide excellent customer service.

Requirements

  • Cleaning and Housekeeping experience.
  • Leadership and Management skills.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.


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