Housekeeping Operations Manager
4 days ago
Company Overview
Far East Organization, a reputable and established company in the industry, is seeking a highly skilled Housekeeping Operations Manager to join our team. This role is responsible for overseeing the housekeeping operations in our facilities, ensuring that our guests receive a high-quality experience.
Salary
The salary for this role is estimated to be around SGD 4500 - 5500 per month, depending on experience.
Job Description
As a Housekeeping Operations Manager, you will be responsible for the overall management of the housekeeping team, ensuring that all tasks are completed efficiently and effectively. Your duties will include:
* Supervising the housekeeping team and ensuring that all tasks are completed to a high standard
* Monitoring the quality of the housekeeping services and making recommendations for improvement
* Ensuring that all housekeeping equipment and supplies are in good working order and are properly maintained
* Coordinating with other departments to ensure that all housekeeping needs are met
* Managing the housekeeping budget and ensuring that all expenses are within budget
Required Skills and Qualifications
* O-Level or equivalent
* At least 2 years of supervisory experience in hotel housekeeping
* Proactive, meticulous, and able to perform strenuous activities and handle heavy loads
Benefits
* Competitive salary
* Opportunities for career advancement
* Comprehensive training and development program
* Collaborative and dynamic work environment
Others
* Work closely with Supervisors to provide services to guests and respond efficiently and tactfully to complaints, requests, and enquiries
* Update daily VIP, MOD, complimentary stay, and special requests to team and ensure that they are followed up
* Liaise closely with Front Office on guests' departure to ensure cleaning allocation is maximized
* Establish contacts with house guests/long staying guests and render assistance when necessary
* Handle laundry discrepancies with laundry vendor and follow-up with the relevant departments in a timely manner
* Requisite and keep stock of promotional materials for daily operations
* Recommend solutions for operational problems in work schedules, personnel utilization, and other non-scheduled jobs
* Recommend procedures and policies for housekeeping operations to keep abreast of current standards and procedures
* Train employees in proper housekeeping procedures and appropriate performance of duties
* Evaluate and make recommendations concerning cleaning products and equipment, order and maintain sufficient inventory of housekeeping supplies and equipment
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