Customer Retention Strategist

3 weeks ago


Singapore M1 Full time

Job Overview

The ideal candidate will lead the planning team to develop and execute strategies that drive revenue growth and customer retention for M1’s postpaid mobile business.

Key Responsibilities

  • Initiate and manage pricing strategies to ensure M1 remains competitive and achieves its revenue goals.
  • Curate strategies to optimize revenue and reduce churn for the postpaid mobile base.
  • Collaborate with data scientists to create propensity models for campaign targeting and optimize resource allocation.
  • Utilize data-driven insights to identify opportunities for revenue optimization and churn reduction.
  • Manage budgeting and forecasting processes for the consumer postpaid mobile business.
  • Monitor and report monthly performance against set KPIs and provide actionable insights for continuous improvement.

Experience and Skills Required

  • At least 7 years of experience in marketing, product marketing, including leadership and team management.
  • Experience in revenue and/or churn management from other consumer-led product or service industries is welcomed.
  • Strong analytical skills and ability to interpret data and market trends to influence pricing decisions and strategies.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • A passion for technology and a deep understanding of the mobile telecommunications industry.


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