Digital Operations Strategist
4 days ago
Join TikTok's mission to provide Best-in-class advertising experiences by driving strategic projects on CSAT, Advertiser retention and Loyalty programs.
About the RoleThe Monetization Product Operations (MPO) team is responsible for Customer Support and Tools & Workflows within Product Strategy & Operations. As a Digital Operations Strategist, you will partner with regional operations and product specialist teams to scope and drive global strategic projects. Your expertise will help ensure high uptime, rapid ticket resolution, and overall operational efficiency.
Key Responsibilities- Scope and drive global strategic projects on CSAT, Advertiser retention and Loyalty programs for our advertiser base.
- Partner with regional operations and product specialist teams on global workflows and high complexity case escalation workflows.
- Act as a POC for assigned regions workflow feedback and work with operations leaders to fix gaps across upstream and downstream processes.
- Optimise 24/7 service delivery ensuring set KPIs are met and exceeded, partnering closely with Support Operations functions like Quality, Training & Workforce management.
To succeed in this role, you'll need:
- A BA/BS degree or above; or working experience in Analytics.
- 4+ years of product operations experience with digital ad products or on SaaS platforms.
- A commercial mindset with experience building business cases from market research and analysis.
- Strong data and business analysis ability, analytical mind, and good data skills; comfortable with spreadsheets.
- Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives.
$120,000 - $180,000 per annum, depending on location and experience.
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