Retention Officer
3 weeks ago
Job Responsibilities
- Ensure drivers attrition is low, retention and renewals of rental contracts.
- Analyze customer behavior.
- Gather information from driver’s feedbacks and complaints.
- Retention reports and strategies.
- Any AdHoc admin duties as assign
Job Requirements
- Diploma in any discipline
- Technical Skills: Intermediate MS Office, e-mail etiquette
- Non-Technical Skills/Attributes: Customer service oriented, responsible and independent, persuasive skills
Tell employers what skills you have
Attrition
Customer Retention
Customer Service Oriented
Verbal Communication
Recruiting
Transparency
Risk Management
MS Office
Communication Skills
Human Resources
Customer Service
Email Etiquette
Customer Service Experience
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