Customer care officer
2 weeks ago
Call & Service Activity Management Answer customer calls and register them in the service management system following the call management process and quality compliance requirements Determine the routing of the customer call depending on the customer’s request and contract obligations Create service work orders if necessary Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district Order spare parts if required and dispatch to FSEs/ customers Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance. Inform Customers about the status of their call and make detailed appointments Manage the progress of the customer call and escalate if service levels are in danger Quotation & Order Process Management Prepare service opportunities in SFDC Prepare services and spare parts quotations to customer following the Quotation Process. Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS Send the approved T&M quote to the customer Follow up with customers on open quotations Process Customer Purchase Orders for services and spare parts. Manage DMR / billings and the closing of corresponding work orders Order / Invoicing & Service Record Retention Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing Manage the Service Report retention process, ensure service reports properly filed for the audit purposes Logistics support Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues Coordinate inbound/ outbound delivery of parts, and local shipment to customer site Coordinate warehouse activities (if applicable) Follow up hold procedure in case of hazard situations Report Defective on Arrival (DEFOA) following DEFOA process Comply with export control regulation Requirements: Experience in Sales Operations or Customer Services Proactive and with good communication skills Fluent in English, verbal and written in addition to local language Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of Service Max and SAP is a plus #J-18808-Ljbffr
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Customer Care Officer
2 months ago
Singapore CAPITAL DISTRIBUTORS (S) PTE LTD Full timeRoles & ResponsibilitiesCustomer Care Officer (Counter)Job Description: -Counter (Primary Responsibility)· Attend to walk-in customers, be it General Enquiries Repairs (First-Level Check) Products(s) Viewing & Introduction Showroom Sales Shell Escape Redemption· Receiving inbound and making outbound calls.· Showroom maintenance (house-cleaning...
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Customer Care Officer
2 months ago
Singapore JCO JEWELRY PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Management and processing of international customer orders, inquiries, feedback. Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer-oriented manner. Coordinate with and provide...
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Care Consultant
2 months ago
Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full timeRoles & ResponsibilitiesJob Description Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in...
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Senior Social Care Professional
4 weeks ago
Singapore ABER CARE PTE. LTD. Full timeAbout the RoleWe are seeking a skilled Senior Social Worker to join our team in the North-East Region. As a Senior Social Worker, you will be responsible for evaluating and assessing the specific care requirements of individual elderly and developing care plans tailored to their needs.Key ResponsibilitiesEvaluate and assess the specific care requirements of...
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Customer Care Officer
4 weeks ago
Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesMultiple work locations at Pasir Ris, Tampines, Katong, Ang Mo Kio, Woodleigh, Sengkang, and Choa Chu KangJob Highlights We offer attractive salary and incentives We provide opportunities for career advancement We provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service,...
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Customer Care Officer
4 weeks ago
Singapore TELISTAR SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesDescription:Call & Service Activity Management• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements• Determine the routing of the customer call depending on the customer’s request and contract obligations• ...
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Admin Assistant
6 months ago
Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full timeRoles & ResponsibilitiesDuties & Responsibilities: Administration of onboarding of clients to service. Scheduling of staff to clients based on needs and requests. Handling client inquiries about the service. Invoicing, tracking and ensuring prompt payment of service. Assist in handling client complaints. Home Care attendance, invoice, subsidy tracking...
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[OFFICE HOUR] Locum Nurse|Geriatric Care
4 weeks ago
Singapore ABER CARE PTE. LTD. Full timeRoles & ResponsibilitiesJob scope:- nursing care and collaborating with multidisciplinary team members for support to service users and their care givers (especially PT and OT)- plan, coordinate and execute activities that promotes participation while promoting client’s wellbeing- provide immediate care during medical emergencies- carry out daily...
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Customer care representative
2 days ago
Singapore This Is An IT Support Group Full timeCustomer Care Representative The Customer Care team is responsible for serving as the customer’s main point of contact for quoting and placing orders for Drew products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order...
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Customer Care Receptionist
2 months ago
Singapore SMILEPOINT DENTAL CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence. Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible. Manage office supplies such as dental products,...
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Customer Care Officer
4 weeks ago
Singapore JIH SUN EMPLOYMENT AGENCY Full timeRoles & ResponsibilitiesWorking Hours: Mon-Fri: 830am-530pmJob Description:- Counter (Primary Responsibility)• Attend to walk-in customers, be it o General Enquiries o Repairs (First-Level Check) o Products(s) Viewing & Introduction o Showroom Sales o Shell Escape Redemption• Receiving inbound and making outbound calls.• Showroom...
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3x Customer Care Service Officer
4 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeRoles & Responsibilities3x Customer Care Service Officer (10 months contract)Salary up to $2500Location: ClementiJob scope:Handle Admissions and Scholarships enquiries via email and telephoneAttend walk-in Admissions and Scholarships enquiries (if required)Any other ad-hoc dutiesTell employers what skills you haveOutlookMicrosoft PowerPointMicrosoft...
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Customer Care Executive
4 weeks ago
Singapore STAR CONFINEMENT NANNY PRIVATE LIMITED Full timeRoles & ResponsibilitiesTasks and duties Interacting with customers to provide information about our STAR Confinement services. Resolving any issues by addressing and understanding customers' needs. Using communication tools such as telephone, email or chat to address customer enquiries and complaints. Tracking customer interactions, recording details of...
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Customer Service Associate
4 weeks ago
Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full timeJob Title: Admin AssistantAbout the Role:We are seeking an experienced and skilled Admin Assistant to join our team at ACTIVE GLOBAL RESPITE CARE PTE. LTD. The successful candidate will be responsible for providing administrative support to our clients and staff, ensuring the smooth operation of our home care services.Responsibilities:Administration of...
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Customer Care Officer
4 weeks ago
Singapore 9 KOI MARKETING PTE LTD Full timeRoles & Responsibilitiesnovita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence.Responsibilities: To deliver consistent customer experiences across multiple touch points Initiate ways to improve customers' experience ...
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Customer care specialist
2 weeks ago
Singapore This Is An IT Support Group Full timeYour Title: Customer Care SpecialistJob Location: SingaporeDivision: TransporeonAre you ready to help drive the future of logistics by providing exceptional service and innovative solutions to our customers? Join us in transforming the logistics world with cutting-edge solutions—where your skills and passion for customer care will make a real impact every...
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Customer care specialist
6 days ago
Singapore This Is An IT Support Group Full timeYour Title:Customer Care SpecialistJob Location:SingaporeDivision:TransporeonAre you ready to help drive the future of logistics by providing exceptional service and innovative solutions to our customers?Join us in transforming the logistics world with cutting-edge solutions—where your skills and passion for customer care will make a real impact every...
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Customer Care Officer
4 months ago
Singapore AUDIO HOUSE MARKETING PTE LTD Full timeRoles & ResponsibilitiesJob Responsibilities:1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.2) Disseminate customer enquiries to appropriate sales staff for follow-up.3) Resolve product or service problems by clarifying the customer’s complaint; determining the...
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Customer care representative
3 weeks ago
Singapore Givaudan Full timeJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and...
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Physiotherapist - Home Care
2 months ago
Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Report to the Home Care Management team. Be part of the management team in overseeing the care of patients with direct responsibility of rehabilitation services. Doing home visits to assess, evaluate, identify rehabilitation needs and provide necessary treatments of clients for home therapy. Assist the Rehab...