Foodcourt Operations Manager

7 days ago

Singapore beBeeLeadership Full time $45,000 - $63,000
Foodcourt Operations Manager

The Foodcourt Operations Manager is a key role that oversees the smooth operation of the food court. This includes managing the daily activities, ensuring excellent customer service, and maintaining high standards of cleanliness and hygiene.

Reporting to the Area Manager, this role will work closely with the operations team to achieve business objectives. The successful candidate will have strong leadership skills, excellent communication abilities, and a passion for working in the F&B industry.

Key Responsibilities:

  • Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
  • Lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
  • Provide development plans to team members in accordance with the company's KPI.
  • Monitor the outlet's Profit and Loss and provide solutions to improve the bottom line.
  • Responsible for the collection of monthly stall rentals.
  • Propose activities according to market needs.
  • Provide yearly sales budget proposals for the outlet.
  • Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
  • Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
  • Liaise with landlords on building matters, joint promotions and events.
  • In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
  • Responsible for sourcing and recommending suitable food types to fill up vacant stalls and to ensure that all vacant stalls are filled
  • Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
  • Ensure selling prices of stalls according to agreements.
  • Assess and provide evaluation of stall tenants' performance.
  • Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
  • Conduct daily roll calls, weekly and monthly outlet's meeting
  • To plan and carry out M&E works according to schedule.

Required Skills and Qualifications:

  • Diploma in F&B, supply chain or related disciplines.
  • Minimum 3 years' experience in Foodcourt operation.
  • Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders.
  • Able to work on weekends and Public Holidays.
  • Ability to foster positive working relationships.
  • Strong leadership quality with excellent analytical and decision-making skills.
  • Basic computer literacy including Microsoft Office and Google Suite.
  • Must possess Class 3 license.

Benefits:

  • 6 days work week, non-rotating shift.
  • Working environment: Food Court/Coffee Shop.

Others:

  • Classroom training & on-the-job training will be provided to ensure new joiners' learning and exposure to the company.
Tell employers what skills you have

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