Senior Research Manager, Consumer Banking Group
4 weeks ago
As the Research Manager for Consumer Banking, you will play a pivotal role in shaping human-centred digital experiences across multiple markets. You will oversee and develop a high-performing research team that collaborates closely with product teams, design leads, and vendors to ensure insights inform the design of our products.
Key Responsibilities
Team leadership:
- Drive Research Excellence: Maintain high standards of research quality and rigor, ensuring that all studies deliver actionable insights that elevate the user experience and drive product success
- Foster a culture of research: Promote research best practices within the team and encourage a user-centric mindset among stakeholders, fostering a collaborative and growth-oriented culture
- Develop/maintain high-performing technical and leadership layers (e.g. core researchers vs leads vs principals)
- Collaborate cross-functionally: Work with design leads, product managers, and business teams to integrate research insights seamlessly into the design process
- Conduct regular one-on-ones to provide mentorship/guidance on craft/career planning and growth
- Create development plans for your team members
- Define and execute a research roadmap that aligns with product goals, leveraging both quantitative and qualitative methodologies to inform design decisions toward better products and services
- Work closely with business teams to ensure that research strategy aligns with business goals and outcomes/insights drive toward business/product goals
- Collaborate with research leads to develop thought leadership - knowledge of the leading edge (multi-dimensional knowledge i.e. business, design, product, financial, innovation, competitive landscape); reach new customer groups
- Oversee research initiatives across multiple markets, collaborating with external vendors to gather localised insights when needed, ensuring a deep understanding of customer needs and behaviour
- Vendor management: Select and manage research vendors in each market, ensuring the quality and consistency of research outputs while maintaining strong partnerships
- Capacity and resource planning: track, report, and assess at key intervals (e.g. quarterly) to support ongoing projects and groom pipeline
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