Ux research manager, group design, consumer banking group | singapore, sg

1 month ago


Singapore DBS Bank Limited Full time

Research Manager Scope - Consumer Banking Group, DBS As the Research Manager for Consumer Banking, you play a critical role in shaping human-centred digital experiences across multiple markets. You'll manage and develop a high-performing research team that works closely with product teams, design leads, and vendors to ensure insights guide the design of our products.Key Responsibilities Team leadership: Drive Research Excellence: Maintain high standards of research quality and rigor, ensuring that all studies deliver actionable insights that elevate the user experience and drive product success Foster a culture of research: Promote research best practices within the team and encourage a user-centric mindset among stakeholders. , foster a collaborative and growth-oriented culture Develop/maintain high performing technical and leadership layers (e.g. core researchers vs leads vs principals) Collaborate cross-functionally: Work with design leads, product managers, and business teams to integrate research insights seamlessly into the design process Grow talent; manage people/performance: Conduct regular one-on-ones to provide mentorship / guidance on craft / career planning and growth Create development plans for your team members Develop research strategy: Define and execute a research roadmap that aligns with product goals, leveraging both quantitative and qualitative methodologies to inform design decisions toward better products and services Work closely with business teams to ensure that research strategy aligns with business goals and outcomes/insights drive toward business/product goals Collaborate with research leads to develop thought leadership - knowledge of the leading edge (multi-dimensional knowledge i.e. business, design, product, financial, innovation, competitive landscape); reach new customer groups Manage research projects: Oversee research initiatives across multiple markets, collaborating with external vendors to gather localised insights when needed, ensuring a deep understanding of customer needs and behaviour Vendor management: Select and manage research vendors in each market, ensuring the quality and consistency of research outputs while maintaining strong partnerships Capacity and resource planning : track, report, and assess at key intervals (e.g. quarterly) to support ongoing projects and groom pipeline -en Boost your career Find thousands of job opportunities by signing up to e Financial Careers today.#J-18808-Ljbffr



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