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Global Retail Excellence Specialist

1 week ago

Singapore Louis Vuitton Full time

About The Job

The Global Retail Excellence Specialist will lead and manage client experience programs, including Dare to Delight and Voice initiatives, to ensure superior customer satisfaction and engagement.

This role requires excellent written and verbal communication skills, as well as strong project management skills to lead large-scale initiatives.

Key Responsibilities & Duties:

  • Retail Operations & Systems:
  • Manage the SOCP update & relaunch process ensuring all retail staff are trained and aligned with current standards.
  • Lead and coordinate SOCP training to ensure full adherence to operational procedures across all retail teams.
  • Act as a point of contact between stores and relevant teams to ensure product availability and timely communication of key information.