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Operational Excellence Specialist

2 weeks ago

Singapore Secretlab Full time

Operational Excellence Specialist (Global Fulfilment)
Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be an integral member of our world-class Operations team, which functions as a global control center, responsible for the smooth and secure delivery of our chairs to customers across 60 countries. In this role, you will be a driver for optimizing operational processes across all regions; advocating data-driven decisions and continuous improvement.
Our Operations team is essential for enhancing our customers’ experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
Responsibilities
Conduct audits on operational processes, interpreting operational data to identify areas of improvement/inefficiencies
Manage global projects and drive effective project implementation
Collaborate across functions, communicate requirements/expectations and develop key processes to improve operational efficiency
Plan, design, test and implement suitable solutions to improve operations across global operations
Utilize various tools (e.g. Microsoft Excel, Google Sheets, Dashboards, SQL) for analysing internal & external operational performance across each region using defined KPIs
Conduct root cause analysis on areas with irregular performance and audit to identify non-compliance in processes and potential data irregularities
Identify potential issues and develop preventive SOPs
Deliver performance feedback to region teams, collaborating with them to troubleshoot key issues and develop effective solutions
Identify best practices across regions, adapting and implementing them across the organization
Design and maintain performance score metrics to ensure operational compliance
Create and maintain documentation for all key processes and ensure compliance from the respective stakeholders
Requirements
Bachelor Degree in Business Analytics, Engineering, Logistics & Supply Chain, or the equivalent
At least 3-4 years’ Operations/OpEx related role in an ecommerce-centric organization
Experience in managing a project from design to delivery with an aptitude to manage multiple key projects at the same time
Proven problem-solver in a high-volume operations environment with regional/global exposure - you should bring a portfolio of successful implementations
Intermediate proficiency introducing and utilizing various business tools (e.g. Microsoft Excel, Google Sheets, Tableau, SQL)
You should be a strong team player with excellent people and communication skills
Critical thinker with a natural inclination toward all things data, and a mind for continuous improvement
Adaptable and able to navigate through ambiguity and a dynamic environment
Passion for the gaming/esports & ecommerce industry
Background in both 3PL/Client Operations
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Supply Chain, Analyst, and Project Management
Industries
Manufacturing
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