Operations Excellence Professional
4 days ago
At DBS Bank Limited, we are dedicated to empowering our customers to achieve their financial goals through innovative and customer-centric banking services. Our team of professionals works tirelessly to ensure that our customers receive exceptional service and support every step of the way.
Job Description
The Operations Excellence Professional in Group Operations plays a vital role in supporting the bank's operational processes and delivering excellent service to our business partners. Key responsibilities include:
- Supporting the setup and maintenance of various asset types in the main system (Avaloq)
- Enriching structured product lean assets against details in termsheets and liaising with the product team on any clarifications
- Setting up and maintaining business partners, containers, standard settlements instructions, and money accounts to facilitate operations
- Re-formatting and uploading of termsheets for client documentation
- Supporting new GenAI initiatives and performing UAT when required
- Ensuring full compliance to all policies and regulations, including adherence to SLAs with wealth business and other internal and external customers
- On-time escalation of issues and risks to the team leader or department head
- Performing other duties as assigned from time to time
Requirements
To succeed in this role, you will need to possess the following skills and qualifications:
- Experience in a wealth management operations environment is preferred
- Some knowledge of investment products (e.g., equities, bonds, structured products, derivatives) is required
- Functional knowledge/experience in back office support is a plus
- Able to take on new tasks as required by business and management
- Meticulous, alert, and have an eye for figures and details
- Good working knowledge of MS Office applications
- Diploma/degree in banking, business studies, or other related courses of study
- Experience in Avaloq application is a plus
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