Operational Excellence Specialist
3 days ago
We are seeking a detail-oriented and proactive Operational Excellence Specialist to enhance operational excellence and ensure the highest standards of accuracy and compliance within our warehouse.
This role focuses on conducting quality checks, leading investigations into operational errors, and driving initiatives to reduce refund and return (RR) rates.
The ideal candidate will possess strong analytical skills, thrive in a fast-paced environment, and demonstrate a keen eye for identifying process gaps and quality issues.
Key Responsibilities:
Quality Control:
Perform regular audits and spot checks on warehouse processes (picking, packing, and inventory management) to ensure adherence to SOPs and maintain high levels of order accuracy
Root Cause Analysis: Investigate refund and return (RR) and escalation cases, utilising evidence (CCTV, system logs) to determine root causes and recommend corrective actions. Ensure timely resolution of high-value or escalated cases
Process Improvement:
Develop and implement proactive quality assurance initiatives, driving operational improvements to reduce RR rates and enhance overall warehouse efficiency
Training and Development:
Conduct training sessions for warehouse staff to reinforce compliance with quality standards and improve operational accuracy. Lead workshops to enhance awareness of quality processes and error prevention techniques
Reporting and Documentation:
Maintain comprehensive records of quality audits, investigations, and corrective actions. Deliver regular reports on QA performance, trends, and areas requiring further improvement
Requirements:
Bachelor's Degree in Logistics, Supply chain, or related disciplines
Internship experience in quality assurance, investigations, or operational compliance within a warehouse, logistics, or e-commerce environment
Relevant experience in supply chain sector will be an advantage
Proficiency in data analysis tools and Excel (familiarity with WMS systems is a plus)
Strong problem-solving and analytical skills
Able to thrive in a dynamic environment
Ability to handle investigations objectively and communicate findings clearly
Excellent communication and interpersonal skills
Comfortable to work in a warehouse setting
-
Operations Excellence Specialist, E-commerce
3 days ago
Singapore This is an IT support group Full timeThis is an IT support group, and we are hiring for an Operations Excellence Specialist, E-commerce position. As a key member of our Regional Marketplace Operations team, you will be responsible for optimising seller operations by identifying process inefficiencies, implementing automation, and introducing best practices.Job Description:Process Optimisation...
-
Transformation and Excellence Manager
4 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob Summary:Hays Specialist Recruitment Pte. Ltd. is seeking a highly skilled professional to lead our client's service delivery and change management initiatives. The ideal candidate will have a strong background in service delivery and a proven track record in change management.This role is pivotal in ensuring seamless delivery of services while driving...
-
Freight Forwarding Specialist
5 days ago
Singapore Helm Specialist Recruitment Full timeAbout the RoleThis Freight Forwarding Specialist position involves managing the Operations System and tracking tools, arranging shipments by handling permits, coordinating with contractors, and ensuring timely delivery.You will also communicate with overseas offices, process invoices, and prepare cost-effective quotations.The ideal candidate must have at...
-
Service Excellence Specialist
2 days ago
Singapore Recruit Express Pte Ltd Full timeJob ScopeThe Service Excellence Specialist role involves delivering exceptional customer service and ensuring a positive experience for our clients. This is an exciting opportunity to develop your skills in customer service and communication.Key Responsibilities- Stay engaged with customers to ensure a positive customer experience- Deliver exceptional...
-
Operational Excellence Specialist
4 days ago
Singapore JAPAN FOODS ENTERPRISES PTE. LTD. Full timeWe are seeking a highly skilled Management Trainee to join our team at JAPAN FOODS ENTERPRISES PTE. LTD. The successful candidate will undergo comprehensive training in management skills, leading and managing high-performance teams, and developing talents.Job DescriptionThe ideal candidate will have a degree in Management, Business, Hospitality, or a...
-
Operations Excellence Specialist
5 days ago
Singapore DBS Bank Limited Full timeOur TeamThe Group T&O team is responsible for managing the majority of the Bank's operational processes. We inspire to delight our business partners through our multiple banking delivery channels.Key ResponsibilitiesHandle customer issues and provide solutions.Communicate with internal stakeholders to resolve customer issues.Support customers on various...
-
Operations Excellence Specialist
4 days ago
Singapore JobStudio Full timeJob DescriptionAt JobStudio, we are committed to delivering exceptional quality in our services. As a Training & Quality Improvement Executive, you will play a vital role in enhancing our operational efficiency and customer satisfaction.We are seeking a highly motivated and organized individual to join our team. Your primary responsibility will be to provide...
-
operations specialist
3 weeks ago
Singapore BEECRUIT PTE. LTD. Full timeRoles & ResponsibilitiesWe are a dynamic and fast-growing Recruitment and Manpower Supply Specialist. We are committed to fostering a collaborative, inclusive, and results-driven work environment and we are seeking dedicated and highly organized Recruitment & Operations Specialists to join our team and thrive with us.Key Responsibilities:Recruitment:Manage...
-
Study Operations Specialist
3 days ago
Singapore Recruit Express Pte Ltd Full timeStudy Operations SpecialistAs a Study Operations Specialist, you will be responsible for coordinating the logistics of our clinical trials. This involves scheduling appointments, collecting and managing data, conducting surveys, and maintaining study-related equipment. If you have a keen eye for detail and excellent organizational skills, this could be the...
-
Financial Operations Specialist
3 days ago
Singapore Fineline Design Pte Ltd Full timeJob OverviewWe are seeking an experienced Financial Operations Specialist to join our team at Fineline Design Pte Ltd. As a Financial Operations Specialist, you will play a critical role in managing our company's financial operations, including accounts payable and receivable, invoice preparation, and financial statement reconciliation.Key Responsibilities:*...
-
Technical Operations Specialist
5 days ago
Singapore ENGIE Group Full timeRequirementsTo succeed as a Technical Operations Specialist, you should possess:Bachelor's degree in Mechanical or Electrical EngineeringAt least 6 years of related working experienceProven experience in facility management in a large facilityStrong leadership, quality, planning, and organizing abilitiesExcellent communication and interpersonal skills
-
Operational Excellence Manager
3 days ago
Singapore Kuok (Singapore) Limited Full timeThis strategic leadership role is ideal for a motivated individual passionate about driving change, inspiring teams, and delivering excellence in Operational Excellence. As a key member of the Kuok (Singapore) Limited team, you will collaborate with cross-functional teams to develop and execute a comprehensive operational excellence roadmap aligned with the...
-
Operational Support Specialist
5 days ago
Singapore DBS Bank Limited Full timeDBS Bank Limited is seeking a highly skilled Analyst, Inbound Customer Service Specialist to join our Group Technology and Operations team. This role requires a customer-focused individual who can provide exceptional support to our clients through various banking delivery channels.Key Responsibilities:Provide seamless customer service by handling all phone...
-
Operational Excellence Manager
4 days ago
Singapore SearchAsia Consulting Pte Ltd Full timeAt SearchAsia Consulting Pte Ltd, we are seeking a highly skilled Operational Excellence Manager to join our team. The successful candidate will lead and support improvement opportunities using Lean methodologies, monitor the effectiveness of initiatives, and optimize operations processes.Responsibilities:Analyze and optimize operations processes and...
-
Operations Excellence Analyst
3 days ago
Singapore Shopee Full timeWelcome to Shopee's Regional Marketplace Operations department, where innovation meets operational excellence!Our teams sit at the core of our business, collaborating with various departments to manage e-commerce processes, design scalable solutions, and drive strategic initiatives.We are looking for a skilled professional with relevant experience in...
-
Operations Excellence Lead
5 days ago
Singapore Jumbo Group Of Restaurants Pte Ltd Full timeAbout the JobWe are seeking a results-driven Operations Excellence Lead to join our team at Jumbo Group Of Restaurants Pte Ltd. As an Operations Excellence Lead, you will be responsible for developing and implementing strategies to improve operational efficiency and customer satisfaction.Key Responsibilities:- Develop and implement strategies to improve...
-
Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full timeRoles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and SalesConsultant to join our team.The ideal candidate will be responsible for managing insurance claims for patients,ensuring accurate and timely processing while adhering to regulatory requirementsand company policies. Additionally, the Claims Specialist will play a...
-
Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full timeRoles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and SalesConsultant to join our team.The ideal candidate will be responsible for managing insurance claims for patients,ensuring accurate and timely processing while adhering to regulatory requirementsand company policies. Additionally, the Claims Specialist will play a...
-
Operational Excellence Specialist
4 days ago
Singapore Maker Lab Full timeAbout UsWe're a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up.The Project Manager role requires driving various project timelines & milestones from account management to post-event activities.Extract valuable insights from product performance, consumer metrics, and market...
-
Operations Management Specialist
5 days ago
Singapore Pontoon Asia Pacific Full timeJob OverviewAt Pontoon Asia Pacific, we are seeking a skilled Operations Management Specialist to join our team. As an Operations Management Specialist, you will play a vital role in ensuring the smooth operation of our business processes. Your primary responsibility will be to compile, review, and upload transactional documents accurately and...