Operations Excellence Specialist, E-commerce
3 days ago
This is an IT support group, and we are hiring for an Operations Excellence Specialist, E-commerce position. As a key member of our Regional Marketplace Operations team, you will be responsible for optimising seller operations by identifying process inefficiencies, implementing automation, and introducing best practices.
Job Description:
Process Optimisation :
We continuously monitor and analyse seller performance metrics to identify areas for improvement, proactively working with sellers and enablers to drive performance improvements and enhance platform policies.
We take ownership of complex seller-related issues, working with cross-functional teams to resolve them in a timely and efficient manner.
As a specialist in this area, you will leverage your expertise in operational processes and policies to drive positive change and enhance the seller experience.
Key Skills:
- Experience with process analysis and improvement methodologies
- Strong analytical thinking and problem-solving skills
- Ability to collaborate effectively with teams from diverse markets and backgrounds
- Excellent communication and interpersonal skills
- Proficiency in SQL and/or excel
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