Operational Support Specialist

5 days ago


Singapore DBS Bank Limited Full time

DBS Bank Limited is seeking a highly skilled Analyst, Inbound Customer Service Specialist to join our Group Technology and Operations team. This role requires a customer-focused individual who can provide exceptional support to our clients through various banking delivery channels.


Key Responsibilities:
  • Provide seamless customer service by handling all phone inquiries efficiently and effectively
  • Understand customer needs and offer tailored solutions to meet their requests, ensuring complete satisfaction
  • Work closely with Team Managers and Resolution Specialists to address escalated cases promptly
  • Gather customer feedback to identify patterns and present insights to improve services
  • Adhere to our schedule, including working rotating shifts on weekdays, weekends, and public holidays

Requirements:
  • Bachelor's or Associate's degree with relevant experience in customer-facing roles or middle/back office operations in banking
  • Knowledge of remittances, corporate loans, letter of credit, documentary collections, and trade financing is preferred but not necessary
  • Excellent listening and communication skills, with the ability to multitask and manage pressure
  • Calm, patient, and passionate approach to assisting customers
  • Meticulous and resourceful, with strong problem-solving skills
  • Proficient in Microsoft Office applications, particularly Word and Excel


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