Operational Support Specialist
5 days ago
DBS Bank Limited is seeking a highly skilled Analyst, Inbound Customer Service Specialist to join our Group Technology and Operations team. This role requires a customer-focused individual who can provide exceptional support to our clients through various banking delivery channels.
Key Responsibilities:
- Provide seamless customer service by handling all phone inquiries efficiently and effectively
- Understand customer needs and offer tailored solutions to meet their requests, ensuring complete satisfaction
- Work closely with Team Managers and Resolution Specialists to address escalated cases promptly
- Gather customer feedback to identify patterns and present insights to improve services
- Adhere to our schedule, including working rotating shifts on weekdays, weekends, and public holidays
Requirements:
- Bachelor's or Associate's degree with relevant experience in customer-facing roles or middle/back office operations in banking
- Knowledge of remittances, corporate loans, letter of credit, documentary collections, and trade financing is preferred but not necessary
- Excellent listening and communication skills, with the ability to multitask and manage pressure
- Calm, patient, and passionate approach to assisting customers
- Meticulous and resourceful, with strong problem-solving skills
- Proficient in Microsoft Office applications, particularly Word and Excel
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