Senior Baggage Handling System Technician

1 week ago

Singapore beBeeEngineer Full time $90,000 - $120,000
Baggage Handling System Liaison Engineer

We are seeking a highly driven and self-motivated individual for the role of Baggage Handling System Liaison Engineer.

This role is crucial in ensuring the smooth operation and maintenance of the baggage handling system, providing swift responses to operational issues and ensuring high system availability.

The team works on rotating shifts to maintain 24/7 oversight across four terminals, collaborating closely with other BHS vendors and contractors and stakeholders.

  • Key Responsibilities:
  • Develop a thorough understanding of the baggage handling system design, processes, and scope of work for operations and maintenance
  • Collaborate with appointed BHS Operations & Maintenance contractors to ensure routine preventive and corrective maintenance activities are executed as planned
  • Conduct real-time monitoring of key performance indicators (KPIs) and data analysis to detect abnormalities in system performance and take swift mitigation measures in advance to prevent operational disruptions
  • Oversee routine tasks including conducting server reboots and managing planned system switchovers
  • Perform inspections to assess equipment health and operation on ground
  • Manage day-to-day operational issues and system diversions effectively
  • Make decisions on system diversion to address operational issues to allow business continuity
  • Mobilize and deploy manpower resources to facilitate effective recovery effort to minimize operational disruptions
  • Provide timely incident reporting and real-time updates to stakeholders
  • Conduct monthly tabletop exercises in collaboration with appointed BHS Operations and Maintenance contractors on system failure recovery Standard Operating Procedures (SOPs)
  • Plan and execute quarterly BHS recovery exercises to ensure all members of the BHS recovery team and stakeholders are familiar with the SOPs
  • Liaise closely with stakeholders to manage baggage investigations and maintenance coordination
  • Generate and distribute daily reports detailing incidents, short-shipped bags, and operational observations

Requirements
  • Qualifications:
  • Diploma or degree in mechanical, electrical, or electronic engineering (or equivalent)
  • Relevant experience in material handling or automation preferred
  • Willingness to work in rotating shifts and weekends
  • Strong problem-solving, analytical, and communication skills
  • Ability to thrive in a high-pressure, fast-paced environment and make quick, informed decisions
  • Team player possessing a growth mindset and demonstration of resilience
  • Familiarity with data analytics and operations management is advantageous

Interested candidates should have a strong foundation in engineering principles, excellent problem-solving skills, and the ability to work effectively in a dynamic environment. The ideal candidate will be a proactive and self-motivated individual who can contribute to the success of the team.

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