Enterprise Platforms Technical Lead

3 weeks ago


Singapur, Singapore INSEAD Full time
Job Description

As a leading graduate business school, INSEAD is seeking an experienced professional to join our Information Technology department. The successful candidate will play a key role in shaping the school's digital transformation journey, leveraging their expertise in ServiceNow and IT service management.

Key Responsibilities
  • Manage and grow the ServiceNow platform, ensuring seamless integration with various departments and stakeholders.
  • Develop and implement best practices for IT service management, aligning with ITIL and COBIT frameworks.
  • Collaborate with cross-functional teams to drive digital transformation initiatives, identifying opportunities for process improvement and automation.
  • Provide technical leadership and guidance on cloud platform adoption and management, ensuring secure and optimal platform operation.
  • Build and maintain strong relationships with suppliers and vendors, optimizing operational costs and introducing needed functionality.
Requirements
  • Minimum 5 years of experience in a similar ServiceNow environment, with a proven track record of managing and growing the platform.
  • Strong background in ITSM frameworks and methodologies, including ITIL and COBIT.
  • Experience with cloud platform adoption and management, preferably in resource scheduling platforms and workspace/meeting room scheduling.
  • Excellent stakeholder management and communication skills, with the ability to engage diverse stakeholders and drive business outcomes.
  • Proven track record of development through scrum and agile methodologies, with experience working across multiple stakeholders and teams.
What We Offer

INSEAD offers a dynamic and inclusive work environment, with opportunities for professional growth and development. The successful candidate will join a team of experienced professionals, working together to drive digital transformation and excellence in IT service management.


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