Technical Lead
4 weeks ago
About the Role:
We are seeking an experienced Technical Lead to join our team at INSEAD, a world-leading graduate business school. As a Technical Lead, you will be responsible for architecting, exploiting, and developing enterprise platforms, including ServiceNow, to support our digital transformation journey.
Key Responsibilities:
- Manage and grow the capability of our ServiceNow platform, with a strong focus on ITSM and ITBM.
- Develop and implement best practices and emerging AI and machine learning technologies.
- Drive development and adoption across the school through out-of-the-box configuration and implementation.
- Work closely with stakeholders to ensure the platform operates at a secure and optimal level.
- Build and maintain partnerships with providers to optimize operational costs and introduce needed functionality.
Requirements:
- Bachelor's degree in IT or a scientific background.
- Minimum 5 years of experience in a similar ServiceNow environment, with a proven track record.
- Experience of working in a global enterprise environment, with a strong background in ITSM frameworks and methodologies.
- Strong technical knowledge of ServiceNow, with a solid grounding in ITIL and COBIT frameworks.
- Experience of scoping, deploying, and managing resource scheduling capabilities at an enterprise level.
- Good knowledge of current technologies, including low code, Java, HTML, and APIs.
What We Offer:
As a Technical Lead at INSEAD, you will have the opportunity to work on a global scale, with a dynamic and innovative team. You will be responsible for shaping the next generation of IT service support, and contributing to our digital transformation journey.
How to Apply:
If you are a motivated and experienced Technical Lead, with a passion for IT service management and digital transformation, we encourage you to apply for this exciting opportunity.
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