Senior Technical Account Manager Platform

2 weeks ago

Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full time
About the Job

Red Hat's South East Asia Technical Account Management Team is seeking an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with our key strategic accounts to provide practical technical and architectural guidance for the Platform (RHEL) and Automation. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents.

Key Responsibilities
  • Manage and grow customer relationships by delivering attentive, relationship-based support
  • Build a sense of trust with customers and serve as their advocate within Red Hat
  • Perform technical reviews and share knowledge to identify and prevent issues
  • Gain an understanding of customers' technical infrastructures and environments, hardware, and offerings
  • Create customer engagement plans and keep the documentation on customer environments updated
  • Support enterprise customers implementing automated and containerized cloud application platform solutions
  • Perform initial or secondary investigations and respond to online and phone support requests Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
  • Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
  • Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
  • Deliver key portfolio updates and help our customers successfully implement upgrades
  • Manage customer use cases and maintain clear and concise case documentation
  • Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
  • Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
  • Communicate how specific Red Hat's cloud solutions and our cloud roadmap align with customer use cases
  • Travel, as necessary, to visit customers and attend events within the region, following Red Hat's COVID-19 guidelines
Requirements
  • 5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization
  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
  • Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Ability to manage multiple issues and projects with a focus on detail
  • Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
  • Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Preferred Qualifications
  • Experience with system management, cloud, or server virtualization
  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering
  • Red Hat Certified Engineer (RHCE) certification
  • Prior experience working in a technical leadership or mentorship role
  • Experience with training and presentation delivery
  • Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, and IT automation
  • Experience working in DevOps environments
  • Software engineering background; experience with RPM-based Linux and Java technologies Experience deploying applications in cloud environments
  • Experience developing containerized applications
  • Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email. General inquiries, such as those regarding the status of a job application, will not receive a reply.

  • Senior Technical Account Manager Platform

    3 weeks ago

    Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full time

    About the RoleWe are seeking an experienced Senior Technical Account Manager to join our team in Singapore. As a trusted advisor, you will work closely with our key strategic accounts to provide technical guidance and support for our Platform (RHEL) and Automation solutions.Key ResponsibilitiesManage and grow customer relationships by delivering proactive,...

  • Senior Technical Account Manager Platform

    4 months ago

    Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full time

    About The Job Red Hat's South East Asia Technical Account Management Team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with our key strategic accounts to provide practical technical and architectural guidance for the...

  • Senior Technical Account Manager

    1 week ago

    Singapur, Singapore Workday Singapore PTE. Ltd. Full time

    About the RoleWe are seeking a seasoned Technical Account Manager to join our team at Workday Singapore PTE. Ltd. This role requires a strong passion for customer relations, project management, and account management.Key Responsibilities:Develop and maintain close relationships with strategic customers, coordinating and prioritizing business-critical cases...

  • Senior Technical Account Manager

    4 weeks ago

    Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full time

    About the RoleThe Red Hat Asia-Pacific PTE LTD Technical Account Management team is seeking an experienced, enterprise-level professional to join us as a Senior Technical Account Manager based in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and...

  • Senior Technical Account Manager

    2 weeks ago

    Singapur, Singapore Workday Singapore PTE. Ltd. Full time

    About the RoleWe are seeking an experienced Technical Account Manager to join our team at Workday Singapore PTE. Ltd. This role requires a strong passion for customer relations, project and account management, and a proven track record of handling complex enterprise customers within the ASEAN region.Key Responsibilities:Act as a liaison between Operations,...

  • Senior Technical Account Manager

    3 weeks ago

    Singapur, Singapore U3 Full time

    Job Title: Senior Technical Account ManagerAt U3 Infotech, we are seeking a highly skilled Senior Technical Account Manager to join our team. As a key member of our sales team, you will be responsible for providing technical guidance and support to our customers and partners.Key Responsibilities:Develop and maintain strong relationships with key customers...

  • Senior Technical Account Manager

    4 weeks ago

    Singapur, Singapore Workday Singapore PTE. Ltd. Full time

    {"About the Role": "We are seeking a seasoned Technical Account Manager to join our team at Workday Singapore PTE. Ltd.This role requires a dynamic and technically-minded individual who can develop deep customer relationships and navigate complex enterprise customers within the ASEAN region.The ideal candidate will have a strong ability to strategically and...

  • Senior Technical Account Manager

    2 days ago

    Singapur, Singapore Kaltura Full time

    {"title": "Technical Support Specialist", "subtitle": "Join Kaltura's team and be our customer's voice inside the company.", "content": "Kaltura's mission is to power any video experience for any organization. We're looking for a Technical Support Specialist to join our team and be our customer's voice inside the company.As a Technical Support Specialist,...

  • Technical Account Manager

    5 days ago

    Singapur, Singapore NodeFlair Full time

    We are working with an AI platform provider, and as part of their continued growth, NodeFlair has been engaged to search for Technical Account Manager in Singapore to drive alignment across programs and oversee the customer journey from onboarding to growth. Key Responsibilities: Stakeholder Management: Collaborate with system integrators and internal teams...

  • Senior Solutions Manager

    2 weeks ago

    Singapur, Singapore PPRO Full time

    We're looking for a Senior Solutions Manager to join our APAC commercial team in SingaporeAs a Senior Solutions Manager, you will be responsible for building and taking ownership of the technical account strategy in connecting both new and existing customers to PPRO's network of Local Payment Methods. You will work closely with our global solutions team to...

  • Technical Account Manager

    3 weeks ago

    Singapur, Singapore Coinbase Full time

    About CoinbaseCoinbase is a leading platform for buying, selling, and trading cryptocurrencies. We're a remote-first company with a mission to make cryptocurrency accessible to everyone.Job Title: Technical Account ManagerWe're seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for...

  • Senior Account Manager

    2 days ago

    Singapur, Singapore Wise Full time

    Job Title: Senior Account ManagerWe are seeking an experienced Senior Account Manager to join our Wise Platform team in APAC. As a key member of our regional commercial team, you will be responsible for driving growth with our existing bank partners in the region.About the Role:Identify and progress opportunities within your existing accounts, driving...

  • Senior Technical Account Manager

    2 months ago

    Singapur, Singapore Workday Singapore PTE. Ltd. Full time

    About the Role We are looking for an experienced Technical Account Manager with a passion for customer relations, project and account management to join our Technical Account Management team! In this role, you'll develop and maintain close relationships with a strategic group of implementing and production customers, coordinate and prioritize business...

  • Technical Lead

    4 months ago

    Singapur, Singapore INSEAD Full time

    Job Description As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organizations. The Information Technology department provides the technology services to the school supporting a range of world class on-campus and online business education. We are...

  • Enterprise Platforms Technical Architect

    4 weeks ago

    Singapur, Singapore INSEAD Full time

    Job Overview INSEAD, recognized as one of the premier graduate business schools globally, is dedicated to uniting diverse individuals, cultures, and ideas to foster transformative change in lives and organizations. The Information Technology division plays a pivotal role in delivering technology services that underpin a spectrum of exceptional on-campus...

  • Senior Technical Account Manager

    4 weeks ago

    Singapur, Singapore Kaltura Full time

    About the RoleWe are seeking a highly skilled Platinum Support Engineer to join our team at Kaltura. As a key member of our customer success team, you will be responsible for delivering exceptional support to our customers, ensuring their video experience is seamless and efficient.Key ResponsibilitiesCase Handling: You will be the primary point of contact...

  • Senior Account Manager

    5 days ago

    Singapur, Singapore Wise Full time

    Job DescriptionWe’re looking for an experienced Senior Account Manager who is passionate about the Wise mission – money without borders. You’ll be part of the Wise Platform team in APAC, working closely to grow and retain  our existing  partners.  We’ve launched partnerships globally, with the likes of Bank Mandiri, Shinhan Bank and Tiger Brokers...

  • Enterprise Platforms Technical Architect

    4 weeks ago

    Singapur, Singapore INSEAD Full time

    Job Overview INSEAD, a premier global business school, is dedicated to uniting diverse individuals, cultures, and ideas to create impactful transformations in lives and organizations. The Information Technology division plays a crucial role in delivering technology services that support our extensive range of on-campus and online business education...

  • Senior Platform Operations Lead

    2 weeks ago

    Singapur, Singapore TikTok Full time

    About the TeamWe are a team of experts responsible for providing top-notch troubleshooting and consulting services to internal platform users.Our Key Responsibilities:Receiving and resolving user issues in a timely and efficient mannerCommunicating effectively with engineering teams to drive issue resolutionAnalyzing user feedback to identify areas for...

  • Enterprise Platforms Technical Architect

    4 weeks ago

    Singapur, Singapore INSEAD Full time

    Job Overview INSEAD, a premier global business school, is dedicated to fostering innovation and excellence in education. Our Information Technology department plays a crucial role in delivering cutting-edge technology services that support our diverse educational offerings. We are embarking on a significant digital transformation initiative and are...