Senior Technical Account Manager

2 months ago

Singapur, Singapore Workday Singapore PTE. Ltd. Full time
{"About the Role": "

We are seeking a seasoned Technical Account Manager to join our team at Workday Singapore PTE. Ltd.

This role requires a dynamic and technically-minded individual who can develop deep customer relationships and navigate complex enterprise customers within the ASEAN region.

The ideal candidate will have a strong ability to strategically and tactically navigate challenges with large, strategic customers and possess a customer-first approach.

", "Key Responsibilities": "
  • Act as a liaison between Operations, Customer Support, Professional Services, Development, Product Management, Customers, and Partners.
  • Demonstrate proficiency in Workday products (HCM, Payroll, Financials) and become an expert in Workday's Architecture.
  • Review upcoming customer events and planned production activities to identify potential problems, then plan and implement solutions.
  • Successfully engage with Senior Leadership, Technical, and Functional staff to remove roadblocks, address delays, and mitigate issues.
  • Own and drive advanced issues blocking production success.
  • Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems.
  • Carry out regular review of customer cases to identify trends.
  • Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key team members.
  • Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday Support organization and tools.
  • Pilot new programs and drive continuous improvement initiatives for production customers.
  • Travel occasionally.
  • Participate in our 24x7 program.
", "Requirements": "
  • A track record of handling complex enterprise customers within the ASEAN region.
  • The ability to identify and improve platform health through effective monitoring and developing action plans.
  • Lived by a set of values that align with our own.
  • ERP/HCM/Finance/Planning or SaaS experience is ideal.
  • 7+ years of experience in product support, customer success, account management, or relatable SaaS or ERP experience.
  • 5+ years of experience successfully driving or managing SaaS projects.
", "About You": "

You are a dynamic and technically-minded individual who loves to get into the details, helps to develop pathways to solutions in a sophisticated and fast-paced environment as well as develop deep customer relationships.

A great communicator with strong project management skills and have strong ability to strategically and tactically navigate the challenges with large, strategic customers.

", "What We Offer": "

We offer a dynamic and challenging work environment that allows you to grow and develop your skills.

Our team is passionate about delivering exceptional customer experiences and we are looking for someone who shares our values and passion.

", "Contact Us": "

Please submit your application through our website.

", "Language": "English"}

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