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Senior Technical Account Manager Platform

2 months ago

Singapur, Singapore Red Hat Asia-Pacific PTE LTD Full time

About the Role

We are seeking an experienced Senior Technical Account Manager to join our team in Singapore. As a trusted advisor, you will work closely with our key strategic accounts to provide technical guidance and support for our Platform (RHEL) and Automation solutions.

Key Responsibilities

  • Manage and grow customer relationships by delivering proactive, relationship-based support
  • Build trust with customers and serve as their advocate within Red Hat
  • Perform technical reviews and share knowledge to identify and prevent issues
  • Gain an understanding of customers' technical infrastructures and environments
  • Create customer engagement plans and keep documentation updated
  • Support enterprise customers implementing automated and containerized cloud application platform solutions
  • Partner with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
  • Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
  • Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
  • Deliver key portfolio updates and help customers successfully implement upgrades
  • Manage customer use cases and maintain clear and concise case documentation
  • Engage with Red Hat's solutions engineering teams to develop solutions patterns based on customer engagements and personal experience
  • Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and successful outcome

Requirements

  • 5+ years of experience working in a customer support, development, engineering, or quality assurance organization
  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
  • Outstanding written and verbal communication skills; ability to convey complex information clearly and concisely
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Ability to manage multiple issues and projects with a focus on detail
  • Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
  • Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

About Red Hat

Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We are committed to creating a diverse and inclusive environment where everyone has the opportunity to contribute and grow.