Customer Service Representative

2 days ago


Singapore Thermo Fisher Scientific Full time

Thermo Fisher Scientific is the world leader in serving science, with a strong presence across various industries.

Job Overview

This role is part of the South East Asia & Taiwan Customer Care team and you will report to the Supervisor Customer Care of a division. The ideal candidate will drive ownership and responsibility for the day-to-day order fulfilment tasks, providing Excellent Services to our Customers and Channel Partners.

Key Responsibilities

  • You will be the main contact point for customer, channel partner, and team member communication through phone, email, and meeting modes. You will act like an Account Management salesperson by providing proactive communication on any changes or delays and offer alternate options/solutions.
  • You will respond reliably and efficiently to customer inquiries, ranging from orders, product availability, pricing, delivery, billing, and other documentation (proof of delivery, etc.). This includes preparing vital documentation to complete the order transactions in a timely manner.
  • You are required to have close interlocks with other functions such as Supply Chain, Warehouse, and Logistics to meet Customer's expectations. You will work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues, and follow up where needed.
  • You are accountable and responsible for meeting Operational Excellence by meeting Key Performance Index and Service Level Agreements.
  • You are required to participate in process improvement initiatives and ensure documentation and order processes align with corporate guidelines and compliance.
  • Other tasks, duties, and projects may be assigned accordingly.

Requirements and Qualifications

  • Diploma in Logistics/Supply Chain/Life Science or relevant field
  • 3+ years of experience in Customer Service function
  • Candidate must be customer service-oriented and possess excellent phone and email etiquette skills
  • Proficiency in ERP systems like Oracle E1, SAP, and MS Office preferred
  • Proficient in both spoken and written English to connect with business associates in SEATW
  • Possess attentive listening and problem-solving skills

Salary Estimate: $60,000 - $80,000 per annum, depending on location and experience.



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