Technical Service Desk Agent

2 weeks ago


Singapore ITCAN PTE. LIMITED Full time
Job Description

The Help Desk Technician is responsible for providing technical assistance to internal and external customers via phone, email, and in-person. This includes troubleshooting hardware and software issues, resolving technical problems, and escalating complex issues to senior technicians.

Key Responsibilities

• Respond to customer inquiries and provide timely resolutions to technical issues
• Conduct thorough troubleshooting to identify root causes of problems
• Collaborate with cross-functional teams to resolve complex technical issues
• Maintain accurate records of customer interactions and issue resolution status
• Participate in ongoing training and professional development to stay up-to-date on latest technologies and best practices

Requirements

To be successful in this role, you will need to have strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work in a dynamic and fast-paced environment.

Benefits

We offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Ongoing Opportunities

We are committed to supporting the growth and development of our employees. If you are looking for a challenging and rewarding career, we encourage you to apply.

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