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Job Summary

The Assistant Front Office Manager is responsible for overseeing the efficient operation of the front office and maintaining brand standards.

  • Collaborate with Operations Managers to optimize front office operations.
  • Spearhead day-to-day front desk operations to deliver exceptional guest experiences.
  • Mentor team members to achieve high levels of guest satisfaction.
  • Work closely with other business units to meet and exceed guest expectations.
  • Promote a commitment to guest safety and satisfaction by participating in emergency response procedures.
Requirements

To succeed as an Assistant Front Office Manager, you will need:

  • A minimum Diploma or Degree in Hospitality or Tourism Management.
  • At least 5 years' experience as a team leader in Front Office/Guest Relations within a hotel environment, preferably in a 5-star hotel.
  • Excellent communication, leadership, and interpersonal skills.
  • The ability to work independently and as part of a team.
  • Familiarity with Microsoft Office applications, including Word, Excel, and PowerPoint.
  • An adaptability to work shifts, including weekends and public holidays.