Facilities Coordinator

4 weeks ago

Singapur, Singapore JLL Full time

About the Role

The Receptionist and Facilities Admin are the owners of the internal and external visitor experience. This role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services.

Key Responsibilities

  • Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
  • Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
  • Receive, direct and relay telephone, email and other queries via front of house
  • Greet, assist and direct candidates/new hires/visitors and the general public appropriately
  • Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
  • Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
  • Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
  • Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
  • Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
  • High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
  • Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
  • Provide timely, accurate & personalized response to meetings and events enquiries
  • Work flexibly in different settings as part of a the team
  • Coordinate the daily updating of room booking displays in line with local/regional processes
  • Play a key part in supporting onsite space audits and walk-the-store processes
  • Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks

About You

We're looking for someone with experience in reception, concierge or related field, previous catering or hospitality experience is desirable. You'll need excellent people skills and ability to interact with a wide range of client staff and demands. Previous experience of working within a high profile corporate environment is a plus, and facilities management exposure would be beneficial. Fluency in English and local language is a must, and strong PC literacy and proven ability to manage daily activities using various systems is required. Very high attention to detail and outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal, are essential. You'll be an excellent team player with the want to go above and beyond for each other.

About JLL

JLL is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. We're committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us.

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