Facilities Coordinator
1 month ago
JLL is seeking a highly skilled Facilities Coordinator to join our team
We are committed to providing exceptional service to our clients, and we need a talented individual to help us achieve this goal. As a Facilities Coordinator, you will be responsible for ensuring the smooth operation of our facilities, including managing the Safe Permit Portal, conducting routine site inspections, and providing exceptional customer service.
Key Responsibilities:
- Manage the Safe Permit Portal, ensuring smooth operations and user accessibility.
- Conduct routine site inspections to ensure all building processes and best practices are implemented and maintained.
- Provide exceptional customer service to clients, including responding to inquiries and concerns promptly and with courtesy and enthusiasm.
- Build relationships with clients and stakeholders through authentic, personable conversations.
- Anticipate and seize opportunities to create WOW experiences for clients.
- Take ownership of customer issues and proactively seek to resolve them quickly.
- Provide end-to-end service, taking responsibility and accountability.
- Communicate effectively and correctly, responding, following up, and closing via email and in person in a timely manner.
- Maintain current/up-to-date knowledge of the building and office procedures and client/guest-related information.
Critical Competencies for Success:
- Client Focus & Relationship Management: Demonstrates proactive and professional approach to customer service and stakeholder engagement.
- Leadership, Collaboration, and Team Worker: Able to effectively lead a group of people to meet objectives, and promote open, constructive, and collaborative relationships at all levels.
- Project Management & Organizational Skills: Excellent planning & organizational skills, ability to prioritize work and meet tight deadlines.
- Problem Solving & Strategic Thinking: Capacity to deal with ambiguity and solve problems effectively.
Location: On-site – Singapore
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply
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