Senior Customer Experience Designer

6 days ago


Singapore This Is An IT Support Group Full time

This Is An IT Support Group is looking for a Senior Customer Experience Designer to develop and implement customer experience initiatives.

The successful candidate will have a strong customer-centric outlook, with at least 3 years' experience in projects or consultancy work in/with the Public Service, preferably in the area of customer experience and service design.

Detailed-oriented and analytical, with strong communication and interpersonal skills to engage both internal and external stakeholders.

  • Develop roadmaps and implement CX initiatives to guide business units on customer experience delivery design.
  • Identify synergies in customer journeys across divisions and opportunities for integration, facilitating cross-functional collaboration to create seamless service experiences.


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