Customer Experience Design Director

2 days ago


Singapore Apt Resources Full time

Apt Resources is currently seeking a seasoned professional to lead the transformation of passenger experience in the airlines industry. As a Senior Manager Product and Service Development, you will play a pivotal role in shaping the airline's vision into actionable product and service concepts.

The ideal candidate will have over 10 years of experience in translating brand vision into tangible and implementable product and service concepts at a major international airline. They will possess a deep understanding of hospitality processes, procedures, and standards, as well as advanced knowledge of F&B and onboard services.

Key responsibilities include leading research-based design efforts, developing signature service initiatives, and championing excellence in customer experience across all product and service offerings. The successful candidate will also be responsible for working with operations teams to establish engagement standards and defining customer-facing products for each cabin class.

  • Translate brand vision into service concepts
  • Develop and lead the implementation of service standards and procedures
  • Foster collaboration between operational departments
  • Oversee cabin crew complement and market trends


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