Customer Experience Director
3 days ago
About Flintex Consulting Pte Ltd
We are a leading consulting firm dedicated to providing exceptional customer experiences. Our team of experts is passionate about delivering tailored solutions that meet the unique needs of our clients.
Job Description
We are seeking an experienced Customer Experience Director to lead our Inside Sales function in Singapore. The successful candidate will be responsible for steering the strategic planning process to secure an excellent customer experience for all customers.
Main Responsibilities:
- Leadership and Management: Responsible for the leadership and management of the inside Sales function in the Sales Center
- Cohesion and Alignment: Ensure strategic alignment of the local organization with the group strategy
- Communication and Implementation: Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholders
- Customer Centricity: Lead & drive the Customer Experience Management (CXM) program, ensuring seamless interactions between customers and our company
- Data Analysis: Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience
- Partnerships and Collaboration: Work closely with Sales / Marketing departments to analyze customer's feedback and develop activities/events effective for improved customer experience
Requirements:
- Education and Experience: Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process), at least 3 years of relevant management experience, experience in managing and leading teams in a dynamic work environment
- Tech Savviness: Knowledge of SAP and Salesforce, technical knowledge of process automation and instrumentation
- Soft Skills: Good communication, presentation, and interpersonal skills, strong analytical and strategic thinking skills, ability to absorb new knowledge continuously
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