Customer Experience Director

3 days ago


Singapore Flintex Consulting Pte Ltd Full time

About Flintex Consulting Pte Ltd

We are a leading consulting firm dedicated to providing exceptional customer experiences. Our team of experts is passionate about delivering tailored solutions that meet the unique needs of our clients.

Job Description

We are seeking an experienced Customer Experience Director to lead our Inside Sales function in Singapore. The successful candidate will be responsible for steering the strategic planning process to secure an excellent customer experience for all customers.

Main Responsibilities:

  • Leadership and Management: Responsible for the leadership and management of the inside Sales function in the Sales Center
  • Cohesion and Alignment: Ensure strategic alignment of the local organization with the group strategy
  • Communication and Implementation: Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholders
  • Customer Centricity: Lead & drive the Customer Experience Management (CXM) program, ensuring seamless interactions between customers and our company
  • Data Analysis: Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience
  • Partnerships and Collaboration: Work closely with Sales / Marketing departments to analyze customer's feedback and develop activities/events effective for improved customer experience

Requirements:

  • Education and Experience: Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process), at least 3 years of relevant management experience, experience in managing and leading teams in a dynamic work environment
  • Tech Savviness: Knowledge of SAP and Salesforce, technical knowledge of process automation and instrumentation
  • Soft Skills: Good communication, presentation, and interpersonal skills, strong analytical and strategic thinking skills, ability to absorb new knowledge continuously


  • Singapore HelloRide Full time

    About the Opportunity:HelloRide invites applications for a Customer Experience Director position. In this leadership role, you will be responsible for driving customer experience excellence across our operations in Singapore, Australia, and Hong Kong. Key responsibilities include developing and implementing strategies to enhance customer satisfaction,...


  • Singapore Sinoppel Device Full time

    Sinoppel Device is seeking a highly motivated Customer Experience Director to lead our customer service team.About the RoleThis position will be responsible for developing and implementing customer service strategies to meet business objectives.The ideal candidate will have minimum 3 years in customer service, including 2 years in a supervisory role, and a...


  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    About the CompanyThe Supreme HR Advisory PTE. LTD. is a reputable company that values excellent customer service and order management. We are seeking a Supreme Customer Experience Director to lead and manage the order management team, ensuring efficient workflow and high-quality customer service. This role involves developing and implementing order...


  • Singapore HomeTeamNS Full time

    Customer Experience:We are committed to delivering exceptional customer experiences at Aqua Adventure.Main Responsibilities:Provide top-notch customer service, handling participant queries and concerns.Develop and implement programs and courses that meet customer needs and expectations.Collaborate with the marketing team to promote Aqua Adventure across...


  • Singapore HL Assurance Pte Ltd Full time

    Job OverviewThe Customer Success & Retention Lead will be responsible for developing and executing strategies that drive customer satisfaction, reduce churn, and enhance the overall customer experience.This role will focus on understanding customer needs, building relationships, and implementing processes to retain customers while also identifying...


  • Singapore EAGLE MANPOWER RECRUITMENT PTE. LTD. Full time

    This is an exciting opportunity for a talented and results-driven individual to join our dynamic team as an Outlet Manager.You will be responsible for managing a team of consultants and therapists, driving sales and customer satisfaction, and gathering customer feedback.This is a great chance for a passionate and ambitious professional to take on a...


  • Singapore MAMA SHELTER Full time

    Key ResponsibilitiesLead the Front Office team and coordinate their activitiesManage and solve customer issues and complaintsInvolve in marketing Mama services and promoting our shop, restaurant, and eventsEnsure excellent customer relations and guarantee perfect customer experience


  • Singapore ENGINEERINGUK Full time

    About Our CompanyENGINEERINGUK owns the design, planning, delivery, and operation of all global infrastructure. We're responsible for keeping the cloud running and providing access to our customers. Our diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles work...

  • Brand Experience Director

    58 minutes ago


    Singapore VML Full time

    We are seeking a Brand Experience Director to join our team at VML. The ideal candidate will have a strong background in creating memorable brand experiences that drive business results and build customer loyalty.About the Role:The Brand Experience Director will oversee the development and implementation of comprehensive brand experiences across multiple...


  • Singapore AESOPICA PTE. LTD. Full time

    Creative Marketing LeaderAesopica is looking for an innovative Marketing Manager to drive brand growth, enhance customer experience, and expand our market reach. This individual will be responsible for creating engaging content, managing budgets, and leading a high-performing marketing team.Responsibilities and Expectations:• Design and execute...

  • Experience Director

    57 minutes ago


    Singapore APEX PRODUCTIONS PTE. LTD. Full time

    About the Job:We are seeking an Experience Director to join our team. As a key member of our team, you will be responsible for delivering exceptional live events and productions. Your primary focus will be on ensuring seamless event experiences for our clients, overseeing setup, execution, and teardown, managing logistics, and resolving any issues that...


  • Singapore Refine Group Full time

    Achieving Excellence in Product ManagementIn this role, you will operate within an Agile framework, regularly reassessing business needs, adjusting priorities, setting milestones, and managing deliverables. You will also engage in all stages of the product development lifecycle to ensure cohesive product strategies and execution.Key Requirements:2-3 years of...


  • Singapore No18 Full time

    About No18No18 is a leading provider of flexible workspace solutions, offering a range of services to meet the needs of businesses and entrepreneurs. Our state-of-the-art business centres provide a unique opportunity for professionals to network, collaborate, and grow their businesses.We are committed to delivering exceptional customer service and creating a...


  • Singapore Takagi Ramen Pte Ltd Full time

    **Company Overview**Takagi Ramen Pte Ltd is a leading food and beverage company committed to delivering exceptional customer experiences. We are seeking a highly skilled Brand Experience Director to lead our marketing efforts.The ideal candidate will have a strong background in brand management, experience working with cross-functional teams, and a passion...


  • Singapore Park Hotel Group Full time

    Company OverviewGrand Park City Hall is a sustainable sanctuary of modern comfort that prioritizes care and takes pride in delivering exceptional experiences. We believe that true hospitality begins with genuine service, delivered with love and passion.We are passionate about creating a positive impact on people and the planet through our actions. If you...


  • Singapore DHL Supply Chain Full time

    Join Our Team as a Contact Centre DirectorWe are a leading logistics company looking for a seasoned professional to lead our contact centre team. The successful candidate will possess excellent leadership skills, a customer-centric approach, and the ability to drive business results.Main Duties and Responsibilities:Drive Employee Engagement to help employees...


  • Singapore BOOKING CONSULTING SERVICES (SINGAPORE) PTE. LTD. Full time

    Key Job Responsibilities and Duties:User-focused professionals who keep the customer at the heart of everything we do, while having strong business awareness.Data-driven decision makers who base their decisions on facts rather than opinions.A go-getter who isn't afraid to get their hands dirty and dives into a project to achieve success by...


  • Singapore Far East Organization Full time

    Company OverviewFar East Hospitality Holdings Pte Ltd, a leading international hospitality owner and operator, is comprised of 9 unique brands offering hotels, serviced residences, and apartment hotels. With over 10 hospitality assets and a portfolio of more than 16,500 rooms across eight countries, our company is poised for continued growth.We are a joint...


  • Singapore Customer Labs Full time

    About Customer LabsWe are a dynamic team committed to delivering exceptional customer experiences in a fast-paced retail environment.Job SummaryThis senior role is responsible for overseeing the smooth operation of our customer service counters, managing a team of officers, and ensuring excellent service delivery.Main ResponsibilitiesConduct daily briefings...