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Customer Experience Coach

1 week ago

Singapore 3XG PTE. LTD. Full time
Job Description

We are seeking a skilled Customer Experience Coach to join our team at 3XG PTE. LTD. As a key member of our customer service department, you will be responsible for developing and implementing strategies to enhance the overall customer experience.

The ideal candidate will have prior experience in the customer service field and possess excellent communication skills. They will be able to stay calm under pressure and provide top-notch customer service in any situation.

In this role, you will work closely with our senior management team to design and implement procedures that ensure optimal customer satisfaction. You will also be responsible for training and upskilling new and existing team members, as well as providing actionable feedback to improve performance.

Some of your key responsibilities will include:
• Managing and mentoring team members to achieve quality and productivity
• Training and upskilling new and existing team members
• Designing and implementing procedures for best user experience
• Attending and welcoming visitors and customers
• Maintaining customer records and monitoring appointments
• Resolving customer complaints professionally and satisfactorily

Required Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:
• Prior experience in the customer service field
• Excellent communication skills
• Ability to stay calm in any situation
• Proficient digital literacy

Benefits

We offer a competitive salary and benefits package, including opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.