Reservations Coordinator

1 day ago


Singapore beBeereservation Full time $45,000 - $60,000
Reservation Specialist Job Description

An exciting opportunity has arrived to work with our team as a Reservation Specialist. As part of our boutique hotel group in Singapore, you will have the chance to work with multiple hotels across the city.

  • - Maxwell Reserve;
  • - Duxton Reserve;
  • - The Vagabond Club;
  • - The Serangoon Club.
Garcha Group Benefits
  • - As an associate, you and your family are eligible for discounts on food and beverage at 7,000+ hotels worldwide;
  • - Access to personalized learning experiences through Global Learning + Development;
  • - A 2-night staycation package including meals and beverages at any of our four hotels in Singapore;
  • - 20% off food and beverage bills at all Garcha Group restaurants and bars.
Job Responsibilities
  1. Process all reservation requests, changes, and cancellations received by phone, fax, or mail;
  2. Ensure timely response to all correspondence;
  3. Determine guest reservation needs and select appropriate room types;
  4. Verify room availability and rates;
  5. Explain guarantee, special rate, and cancellation policies to callers;
  6. Accommodate and document special requests;
  7. Provide information on property facilities and services;
  8. Maximize revenue using sales techniques;
  9. Input and access data in the reservation system;
  10. Evaluate and implement special room reservation types;
  11. Follow escalation procedures for addressing guest concerns;
Key Requirements
  • At least 1 year experience in a similar role;
  • Fluent English (written and spoken);
  • Excellent telephone and email etiquette.


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