Hotel Reservations Coordinator

3 days ago

Singapore beBeeCoordinatore Full time $3,000 - $4,500
Job Title: Hotel Reservations Coordinator

Description:
This is an exciting opportunity to join our team as a Hotel Reservations Coordinator. As a key member of our reservations department, you will be responsible for handling all reservation-related matters, including individual and group bookings. Your primary focus will be on ensuring accurate input of details such as rate codes, room types, guest details, flight information, mode of guarantee, and cancellation policies.

As a central point of contact for guests, you will respond professionally to all incoming and outgoing calls, emails, and messages, and transfer them accurately to the relevant departments. You will also liaise with the Central Reservations, Sales, Revenue, and Front Office teams to ensure seamless coordination of room blocks, rate loading, guest requests, and billing instructions.

You will provide prompt and courteous assistance to guest inquiries, including hotel services, room availability, local attractions, transportation, restaurants, and any special requests. You will manage rooming lists and pre-arrival arrangements efficiently, ensuring timely communication of updates to all relevant departments.

In addition, you will monitor and follow up on group reservations, highlighting pending rooming lists, cut-off dates, and any changes or cancellations that may affect room inventory or contracted room nights. You will track and support amendments to reservations such as extensions, early departures, or date changes.

Furthermore, you will ensure clear and effective communication of hotel promotions, packages, and updates across departments to maintain consistency in guest experience. You will support the hotel's administrative and operational functions by handling basic tasks such as invoice inquiries, lost and found coordination, and guest follow-ups.

Required skills and qualifications:
  • Relevant work experience as a telephone operator/call centre agent will be preferred.
  • Able to perform 2 rotating duties 12-hours shift on 4 4-day work week) With the option to work from home, including overnight shifts, weekends and public holidays
  • Good communication skills and interpersonal skills
  • Basic computer skills, with basic Microsoft Office knowledge

Benefits:

We are committed to providing equal employment opportunities, including individuals with disabilities.


Others:

We regret that only shortlisted candidates will be notified.



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