Reservation Coordinator

7 days ago

Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

Contribute in creating a team that provides an exceptional product with exceptional service flexibility and consistency to our customers
- Participate in an environment of learning, enjoyment and involvement feeling free to contribute towards equilibrium and creating “Hilton Moments”
- Positive involvement and interaction with the overall Hilton team both at an individual and team level
- To work with a sales focused attitude and be aware of sales opportunities within the hotel, which will assist, with the maximization of revenue
- To keep accurate records of all refused business and reasons
- Maintain orderliness of correspondences filing
- Resolve queries from other departments regarding chargeback authorities and paymasters
- Adhere to hotel selling strategy by ensuring the use of PMS Rate Control
- Able to share knowledge of the hotel, its features, benefits and surroundings in order to be able to effectively advise guests on additional products and services
- To deliver consistently high standards of customer service
- Ensure that a consistently high standard of personal presentation is maintained
- To understand our customers and provide them with the product and service they expect
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel
- To be aware of room revenue targets and to strive to help the department to achieve them
- Increase revenue at point of sale by using suggestive selling and up selling techniques
- Attend regular communication meetings within all areas of Reservations
- Actively develop skills and performance through coaching and training
- Ensure communication between Reservations and all other areas of the hotel is professional, efficient and thorough
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
- To ensure the team are actively promoting the program to all potential and existing customers
- To deliver loyalty program benefits by being fully aware of the benefits of Honors and able to promote these to the customer to promote its enrolment
- Ensure all Honors members receive the benefits they are entitled to
- To ensure all systems are kept up to date with accurate information and Hilton standards are complied with fully
- Maintain accuracy of guest profiles
- Adhere to company credit policies to ensure all expected revenues are secured
- Review daily reports to ensure system is being maintained as per company policies and procedures
- To ensure all trace reports and daily quality checks are completed
- Be proactive in making strategic recommendations regarding availability
- Maintain good housekeeping, cleanliness and maintenance of the area of responsibility
- Ensure all equipment required in the department is maintained to a high level that allows efficient working procedures
- Attend training programs as required
- Any other duties assigned by the Reservation Supervisor or Commercial Manager
- Assist in hotel operations when required

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