Reservations Coordinator

24 hours ago


Singapore beBeeHospitality Full time $45,000 - $75,000

Job Title:

Reservations Coordinator

Job Description:

We are seeking a skilled Reservations Coordinator to join our team. As a key member, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

  • Process reservations, amendments, and cancellations in a timely and efficient manner.
  • Ensure timely correspondence with guests within 24 hours.
  • Identify guest needs and verify room availability.
  • Explain policies and special rates to callers.
  • Accommodate and document special requests.
  • Provide information about property facilities and room accommodations.
  • Apply sales techniques to maximize revenue.
  • Input and access data in the reservation system.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • At least 5 years of experience in a similar role.
  • Fluent English language skills.
  • Excellent telephone and email etiquette.

Benefits:

We offer a range of benefits to support your career and well-being:

  • Exclusive discounts on food and beverage at over 7,000+ hotels worldwide.
  • Access to personalized learning experiences through Global Learning + Development.
  • Complimentary two-night staycation in any of our four hotels, complete with meals and beverages.
  • 20% off food and alcohol bills at our restaurants and bars.


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