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Relationship Builder

2 weeks ago

Singapore Syfe Full time
Responsibilities

As a Relationship Builder on our Client Service team, your primary focus will be on serving as the single point of contact for client queries, engaging with clients to understand their needs, and taking ownership of assigned client support tickets.

You will work collaboratively with internal stakeholders to deliver customer service that meets or exceeds client expectations, adapting and selecting suitable templates for responses to repeated issues.

Your key responsibilities will include:

  • Taking ownership of assigned client support tickets and ensuring prompt resolution to all client inquiries and issues.
  • Working closely with internal stakeholders to deliver customer service that meets or exceeds client expectations.
  • Adapting and selecting suitable templates for responses to repeated issues.
  • Crafting professional responses to clients based on an understanding of internal processes and product offerings.