Chief Technology Incident Manager

1 week ago


Singapore beBeeReliability Full time $90,000 - $120,000

Job Description

This is a critical position responsible for managing technology incidents and ensuring operational continuity across business applications and infrastructure. The ideal candidate will have expertise in ITIL processes, application support, and problem management.

  • Manage technology incidents from recognition to resolution, ensuring minimal downtime and optimal service restoration.
  • Take end-to-end ownership of major incidents, facilitating incident resolution calls, command and control during incidents, and escalating unresolved issues appropriately.
  • Coordinate incident progression, track potential problem areas, and ensure accurate documentation in reporting tools.
  • Participate in post-mortem analyses to prevent repeat incidents and drive continuous improvement.
  • Manage problem tickets, identify root causes, and implement preventive actions.
  • Prepare management, KPI, and audit reports using tools such as Excel, PowerPoint, and ticketing systems.
  • Ensure compliance with ITIL processes and organizational technology policies and standards.

Required Skills and Qualifications

  • Bachelor's degree in Business, Computer Science, or related discipline.
  • ITIL certification is mandatory.
  • 8–10 years of experience managing complex IT initiatives or operational line management.
  • Experience in application support, EOD batch processing, infrastructure (Storage, Network, Unix/Linux), Web/Application/Middleware services, and payments flow is preferred.
  • Strong communication skills with the ability to interact effectively at all management levels.
  • Proficiency in Excel, PowerPoint, data analysis, and ticketing tools (Remedy, Helix).

Why This Role Matters

This position plays a key role in ensuring technology reliability, improving service levels, and contributing to operational excellence in a fast-paced environment.



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