Chief Incident Manager

Job DescriptionThis is a critical position responsible for managing technology incidents and ensuring operational continuity across business applications and infrastructure. The ideal candidate will have expertise in ITIL processes, application support, and problem management.Manage technology incidents from recognition to resolution, ensuring minimal...

Job Summary">Manage technology incidents impacting business operations to ensure operational continuity.">Take end-to-end ownership of major incidents to minimize downtime and restore services efficiently.">Facilitate incident resolution calls, establish command and control during incidents, and escalate unresolved issues appropriately.">Coordinate incident...

Job Summary "> Manage technology incidents impacting business operations to ensure operational continuity. "> Take end-to-end ownership of major incidents to minimize downtime and restore services efficiently. "> Facilitate incident resolution calls, establish command and control during incidents, and escalate unresolved issues appropriately. ">...

The Incident Manager is assigned to lead and improve resolution of Major Incidents (with Priority of P1 and P2). - A key component of this role is to ensure consistency and control over the management of Major Incidents. - During Major Incidents, the Incident Manager is seen as the owner of the Major Incident, with overall responsibility for enforcing proper...

Experience: 10+ Years Role: Incident Manager **Responsibilities**: Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting on...

Major incident triaging and communication to stakeholders - Guide the Operate teams on the Incident management process - Ensure adherence of incident management process - Engage the right technical /support staff from relevant teams - Review the recovery procedure and approve the recovery steps provided by respective SMEs - Track the incident throughout its...

**Job Summary** - Incident and Problem Management is responsible for the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the...

**Job Summary** - Incident and Problem Management is responsible for delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the lifecycle...

Incident Management RoleThis is a challenging position that requires strong technical and analytical skills to manage complex technology incidents. The Incident Manager will be responsible for owning end-to-end incident management, ensuring minimal downtime and effective communication with stakeholders.The ideal candidate will have excellent problem-solving...

Experience :6-9 Years Role : Incident Manager Key Skills: · Experience in Remedy, helix, Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow. Key Responsibilities: · Manages technology incidents impacting group businesses · Work with...