Senior Incident Manager
1 week ago
The role of an Incident Manager is critical in ensuring the smooth operation of group businesses. As a seasoned professional, you will be responsible for managing technology incidents that impact our operations.
- Lead incident management efforts to minimize downtime and ensure business continuity
- Collaborate with cross-functional teams to identify and resolve root causes of incidents
- Develop and implement effective incident response plans to mitigate risks
- Provide timely updates to stakeholders on incident status and progress
- Conduct post-incident reviews to identify areas for improvement and develop corrective actions
- Incident Management: Manage technology incidents from initial detection to resolution
- Cross-Functional Collaboration: Work with IT, Operations, and other teams to resolve incidents and improve processes
- Root Cause Analysis: Identify and analyze the root cause of incidents to prevent recurrence
- Communication: Provide timely and effective communication to stakeholders on incident status and progress
- Process Improvement: Develop and implement process improvements to reduce incident frequency and impact
- Bachelor's degree in Computer Science, Business, or related field required
- ITIL certification highly desirable
- 8-15 years of experience in IT operations, incident management, or a related field
- Excellent communication and problem-solving skills
- Opportunity to work with a dynamic team to drive business growth
- Professional development and training opportunities
- Competitive salary and benefits package
- Remedy
- Helix (database)
- Data Analysis
- Ticketing
- BMC Remedy
- Root Cause Analysis
- Logging
- PowerPoint
- Excel
- ITIL
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