Customer Success Professional

1 month ago


Singapore ANRADUS PTE. LTD. Full time
{"Job Summary

At Anradus Pte. Ltd., we are seeking a highly skilled Customer Success Executive to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and relationship-building skills.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and live chat, ensuring prompt and professional responses to customer inquiries.
  • Offer accurate product information, services, and rental terms to customers, addressing their needs and concerns.
  • Efficiently resolve customer issues, ensuring satisfaction and loyalty through timely and effective solutions.
  • Handle equipment rental bookings, changes, and cancellations with precision and attention to detail.
  • Identify sales opportunities by understanding customer needs and suggesting suitable rental equipment and services.
  • Guide customers through the rental process, upselling and cross-selling where appropriate.
  • Meet and exceed monthly sales targets by converting inquiries into sales and rental agreements.
  • Stay updated on promotions, deals, and new products/services to inform customers and drive sales.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with logistics and maintenance teams to ensure equipment availability and readiness.
  • Process payments and handle financial transactions with confidentiality and accuracy.
  • Provide feedback on customer service processes and equipment offerings to improve business operations.

Requirements
  • Minimum Diploma holder, with additional certifications in Customer Service, Sales, or related fields being a plus.
  • Familiarity with sales software/CRM tools or knowledge in the equipment rental industry is an added advantage.
  • Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
  • Ability to work in a fast-paced environment.
  • Candidates without experience are welcome to apply, as training will be provided.

How to Apply
  • Submit your application by clicking the APPLY button.
  • Email your resume to [insert email address], kindly indicate #67376 on the email subject.

Application Policy
Anradus Pte. Ltd. values each application and ensures every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte. Ltd. | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781"}

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