
Quality Assurance Expert
1 week ago
Job Description:
- Our team is seeking a highly skilled Process and Quality Specialist to join our Front Office team.
Key Responsibilities:
- Act as subject matter expert for Client Advisor (CA) and Market Team Head (MTH) queries on complex cases.
- Stay current with regulatory changes and requirements around client KYC.
- Own end-to-end operational KYC activities, including periodic reviews and client onboarding.
- Validate documentation provided to ensure it meets the highest quality standards.
- Support tracking and analysis of operational incidents and implementation of adequate measures.
- Collaborate with team members to clear periodic reviews and onboarding volumes.
- Identify and propose process improvements to drive efficiency.
Requirements:
- Excellent communication and coordination skills.
- Strong knowledge and experience in front staff processes, risk management tasks, and tools.
- Experience within Wealth Management environment for at least 3 years.
- Strong analytical and conceptual skills to understand complex front and operational procedures.
- Proactive working style with strong service culture.
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