Quality Assurance Expert

1 week ago


Singapore beBeeQuality Full time $90,000 - $120,000
Process Quality Specialist

Job Description:

  • Our team is seeking a highly skilled Process and Quality Specialist to join our Front Office team.

Key Responsibilities:

  1. Act as subject matter expert for Client Advisor (CA) and Market Team Head (MTH) queries on complex cases.
  2. Stay current with regulatory changes and requirements around client KYC.
  3. Own end-to-end operational KYC activities, including periodic reviews and client onboarding.
  4. Validate documentation provided to ensure it meets the highest quality standards.
  5. Support tracking and analysis of operational incidents and implementation of adequate measures.
  6. Collaborate with team members to clear periodic reviews and onboarding volumes.
  7. Identify and propose process improvements to drive efficiency.

Requirements:

  • Excellent communication and coordination skills.
  • Strong knowledge and experience in front staff processes, risk management tasks, and tools.
  • Experience within Wealth Management environment for at least 3 years.
  • Strong analytical and conceptual skills to understand complex front and operational procedures.
  • Proactive working style with strong service culture.


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