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Experience Hospitality Excellence: Hotel Concierge Role

2 weeks ago

Singapore beBeeConcierge Full time
Job Description

As a Concierge, you will be responsible for performing various tasks to the highest standards. You will guide all Concierge and Bell team members in accordance with hotel standards.

  • Maintain the lobby appearance and ensure public areas are cleaned when necessary.
  • Report irregularities to the Chief Concierge or Assistant Chief Concierge and seek assistance from the Rooms Division Director or Front Office Manager as needed.
  • Ensure proper reception of VIP guests and Hilton Honors members at the airport for both arrival and departure.

You will be familiar with hotel operating systems, including OnQ PM, Kipsu, HotSOS, and/or table management system. Additionally, you will provide recommendations on hotel operations to improve services, increase revenue, or reduce costs.

Key Responsibilities
  • Monitor movement and manage short-term and long-term storage properly.
  • Follow up on tasks assigned by superiors.
  • Understand local tourism culture and city profile to provide considerate service to guests.
  • Carry out any other reasonable duties and responsibilities assigned.
Requirements

To successfully fill this role, you should possess the following attitude, behavior, skills, and values:

  • Secondary School education or above.
  • Fluent in English to meet business needs.
  • Appreciate Hilton culture.
  • Good character and ethics.
  • Strong sense of principle, professional management ability, good team player, excellent interpersonal skills, sense of decency, honest, and reliable.
  • Have a strong sense of responsibility and learning ability.
  • Hotel management major preferred but not required.
Working for Hilton

Hilton is a leading global hospitality company offering luxurious full-service hotels and resorts, extended-stay suites, and mid-priced hotels. For nearly a century, Hilton has provided exceptional guest experiences across its global brands.

Our vision is to fill the earth with the light and warmth of hospitality, unifying us as a team to create remarkable hospitality experiences around the world every day.