Assistant Chef Concierge

2 days ago

Singapore THE FULLERTON HOTEL Full time

Manage all Concierge, Bell Services and Doormen. Ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensure that the above-mentioned areas are working in a professional manner at all times. Be responsible for training and development of all concierge-related associates, so they are hospitable, outgoing and guest-oriented.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Offer a warm, sincere and personalized welcome to all guests
Have an in depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation
Be updated on events around town and major events aboard such as concerts, public holidays, shows, trade shows, trade relation offices, diplomat office and shopping information.
Maintain a constantly updated database with extensive information about city highlights
Arrange tickets for theatre, sporting events and local attractions
Make and confirm all transportation arrangements with contracted limousine company. Preference are given to in house limousine vehicles first over contracted limousine company.
Updated with dining options and confirming dining reservations
Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
Communicate information effectively to Chef Concierge
Train, coach and support the Concierge colleagues
Produce a monthly training plan for department and submission of training hours
Ensure smooth workflow of driveway and lobby are maintained
Guiding the Concierge team in accordance to hotel standards, appraising their performances, and handling disciplinary actions.
Managing the process of message, luggage and parcel deliveries in the daily operations ensuring no loss or mismanagement of such items.
Must have full knowledge of all emergencies procedures.
Must have full knowledge of the Hotel's policies and procedures.
To work closely with the other sections of Rooms Division.
To report guest's complaints and anything amiss to the Chef Concierge.
Perform all other duties assigned by the Chef Concierge or Department Head
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