Chef Concierge

Roles & Responsibilities

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

As the world's leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 'Singapore's Best Hotels' and Top 5 'Singapore's Best Hotel Spas' in Travel + Leisure's Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role

Chef Concierge

As Chef Concierge, you will be the face of our guest experience—an ambassador of excellence, a leader of our Concierge and Guest Services team, and the curator of memorable stays. You will anticipate guest needs, respond to a wide range of requests with poise and flair, and ensure each interaction reflects the warmth and professionalism.

What you will do

Guest Experience Excellence

Crafting thoughtful and tailored recommendations that enhance each stay, ensuring all guests receive exceptional, personalized service.

Leadership & Team Management

Lead and inspire the Concierge and Guest Services team to uphold the highest standards of service. Set clear goals, manage daily operations, and foster a culture of accountability and passion.

Operational Supervision

Ensure seamless coordination between departments to meet guest expectations. Maintain awareness of hotel operations, events, arrivals/departures, VIPs, and guest preferences.

Strategic Planning

Develop goals and work plans that drive team performance and align with property-wide financial and guest satisfaction objectives.

Local Expertise & Partnerships

Establish and maintain relationships with premier restaurants, cultural sites, and local businesses. Curate an up-to-date concierge database to deliver unparalleled recommendations.

Administrative Responsibilities

Oversee departmental schedules, participate in hiring and appraisals, manage capex and service accruals, and ensure timely requisitions and payments for part-time services.

What you bring

• A certified member of Les Clefs d'Or (Golden Keys) with proven leadership experience in Concierge, preferably in a luxury brand
• Leader with the ability to mentor and inspire others through service excellence and emotional intelligence. Commitment to employee training, learning, and development, fostering a positive and productive work environment.
• Deep understanding of the guest journey and a commitment to crafting meaningful touchpoints at every stage
• Strong local knowledge and a passion for uncovering and sharing exceptional guest experiences
• Excellent interpersonal and influencing skills in building and maintaining relationships across departments and with guests, creating a memorable and high-quality experience.
• Strong organizational and problem-solving abilities. Ability to manage teams, handle complex schedules, and coordinate across departments.
• Comfortable using hotel software and guest experience platforms
• Kindly note that due to work visa restrictions, this position is open to Singaporeans only

What we offer

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours

This position requires one with flexibility in scheduling and the ability to work on a rotating shift basis, including weekends, and holidays

Tell employers what skills you have

Influencing Skills
Strategic Planning
Leadership
Restaurants
Appraisals
Leisure
Interpersonal Skills
Service Leadership
Accruals
Attention to Detail
Employee Training
Team Management
Emotional Intelligence
Accountability
Scheduling
Service Excellence
Hospitality
Customer Service Experience

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