Chef Concierge

5 days ago

Central Singapore IHG Full time

**About us**
At **InterContinental® Hotels & Resorts** our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join our team as our **Chef Concierge **in **InterContinental Singapore Robertson Quay**. You’ll have ambition, talent and obviously, some key skills. Reporting to the Assistant Rooms Division Manager, we’re looking for someone who:
**Your day to day**
Responsible for the performance of the entire Concierge team in terms of guest satisfaction, manning and operations. Supervises, trains, schedules and evaluates Concierge and Guest Services ensuring that all procedures are performed to the hotel's standards. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.
- Supervise and direct Concierge and Bell staff and activities. Ensure team members provide guests with prompt service, professional attention and personal recognition
- Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- Prepares efficient work schedules, arranging holidays and vacations, taking in consideration projected occupancy and forecast
- Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” while also ensuring the lobby, driveway, and Concierge area’s appearance reflect highly on the hotel and Company
- Ensure staff is well trained on systems, security, and service and quality standards in accordance with the Brand Standards
- Manages relationships with suppliers, such as, Limousine Services, Valet Parking, Tour Operators etc. to ensure the standards of the hotel and guest expectations are met and exceeded
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

**What we need from you**
- High School Diploma or equivalent
- Great communication skills. Must speak fluent English and local language with other additional languages preferred
- At least 4 years experience in an upscale hotel/equivalent environment as a Concierge or related discipline
- At least 1 year experience in Managerial/Asst. Managerial role
- Membership of Les Clefs dÓr is required
- Computer literate (excel, word, office)

**What we offer**
In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- 5-days work week
- Duty Meal
- Birthday Off
- Learning and Development Opportunities
- Medical Benefit
- Dental/ Optical/ Health Screening Benefit
- Insurance Coverage
- Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

Job Reference: EMEAA37543

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