Concierge Manager

5 days ago


Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

**Responsibilities**:

- Ensure that Legendary Quality Experience, policies, mission, vision and objectives are followed through
- Responsible for the efficiency of Concierge Team which includes Porter and Transportation Services
- Handles guests queries/complaints related to Rooms in a prompt and efficient manner, informing the Hotel Duty Manager when necessary
- Establish and maintain operation standards. Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction
- Ensure effective manning at all times to maximize productivity and business demands
- Perform all aspects of personnel and training functions, including hiring, performance appraisals, counselling, coaching, disciplinary action, monitor performance, etc
- Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of all colleagues
- Mainly responsible in upholding LQE and CQE standards within the Concierge Department
- Responsible for departmental requisitions
- Plan and administer the duty roster on a weekly basis. Ensuring that casual cost is within budget
- Knowledge of hotel’s emergency procedure or BCP (Business Continuity Plan)
- Knowledge of the names and designations of key personnel within the MOHG
- Appraise colleagues annually within the Section and recommend confirmation/promotions
- To undertake and promptly discharge any other assignments which may not be specifically mentioned above and may be given from time to time by the Management
- Maintain complete and readily accessible files and records necessary for effective operations and future references including FLHSS
- Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhance

**Requirements**:

- High School Diploma or equivalent
- Bachelor Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is an advantage
- Minimum 5 year of experience working in a 5-star hotel environment
- A minimum of 3 years of Concierge experience in a luxury hotel
- Strong command of MS Office products, GoConcierge, and Hotsos
- Must be member of Clefs d’Or


  • Concierge Manager

    2 weeks ago


    Singapore GRANMIL HOLDINGS PTE LTD Full time

    Responsible for the management of all aspects of Concierge functions in accordance with hotel standards. Directs, implements and maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all...

  • Concierge

    4 days ago


    Singapore SPH Retail Property Management Services Pte Ltd Full time

    **Concierge Officer** The Concierge Officer is one of the key drivers of the service standards in delivering outstanding customer service experience and touch points for Paragon’s shoppers and visitors. You are expected to have full knowledge of the Paragon Club programme to assist members with their enquiries, demonstrate adaptability and experience...

  • Concierge Manager

    4 days ago


    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    Ensure that Legendary Quality Experience (LQE), policies, mission, vision and objectives are followed through. - Responsible for the efficiency of Concierge Team which includes Porter and Transportation Services. - Manages guest experiences with string focus on creating and promoting curated experiences for Fans of Mandarin Oriental - Handles guests’...

  • Chief Concierge

    2 weeks ago


    Singapore Mandarin Oriental Hotel Group Full time

    **Scope of Position** - Oversees the effective and efficient operation of Concierge which includes Porter and Transportation in accordance with the objectives, performance and quality standards established by the hotel. To plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests. **Duties &...

  • Concierge

    4 days ago


    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** The Concierge is a hotel guest services representative who serves as the guest’s liaison for both hotel and non-hotel services. Concierge focuses on helping guests save time by providing appropriate recommendation based on their needs regardless of whether enquiries concern in-hotel or off-premises attractions, services or...

  • Concierge

    7 days ago


    Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Roles & ResponsibilitiesWorking Hours: 5 days work week - AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pmJob Responsibilities:Supervise the daily operations of the Concierge Counter. Address customer inquiries and feedback. Handle gift voucher sales and reimbursements. Assist with the mall's marketing initiatives and perform general administrative...

  • Concierge Executive

    5 days ago


    Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:We are seeking a resourceful and guest-focused Concierge Executive to support our Concierge team. This role is key to crafting unique and memorable guest experiences by offering personalized recommendations, handling guest requests and managing daily concierge operations. The ideal candidate is well-connected,...

  • Concierge Supervisor

    2 weeks ago


    Singapore Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly - Provide Concierge - related trainings to Concierge/Baggage & Front Office Team - Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager - Ensure that colleagues are well - groomed and arrives for...

  • Concierge

    7 days ago


    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Job SummaryWe are seeking a Concierge to provide exceptional guest service and ensure seamless experiences for our visitors. This role requires strong communication skills, attention to detail, and the ability to think on one's feet.Roles & ResponsibilitiesUnder the guidance of the Chief Concierge and Guest Services Manager, you will be responsible...

  • Chef Concierge

    4 days ago


    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** The Chef Concierge supervises the concierge team and is responsible for the management of all aspects of concierge functions. The Chef Concierge serves the needs of the guests by running errands, handling luggage, and coordinating guest requests with vendors. The Chef Concierge maintains and builds relationships with external hospitality vendors...