Hotel Concierge Supervisor

2 weeks ago

Singapore MANDAI RESORTS PTE. LTD. Full time

**Main Duties and Responsibilities**

We are seeking an accomplished and highly service-oriented individual to join us as our Concierge Supervisor.

**Key Responsibilities**

**Guest Service Excellence**:

- Monitor and ensure the delivery of exceptional service to all our guests, handling complex and high-profile requests with professionalism and discretion.
- Address and resolve guest concerns and complaints promptly, striving to exceed their expectations and enhance their stay

**Operational Management**:

- Oversee daily concierge operations, including managing guest requests, reservations, and special arrangements.
- Ensure efficient use of resources and adherence to departmental policies and procedures.

**Team Supervision**:

- Supervise and coordinate the activities of the concierge team, ensuring adherence to the Resort’s service standards and operational procedures.Provide training, guidance, and support to concierge staff, fostering a high-performance culture and enhancing team skills.

**Job Requirements**
- Diploma in Hospitality or equivalent professional qualification
- 3 - 5 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting, with at least 1 year in a Supervisory role.
- Able to handle high-pressure situations with professionalism.
- Strong leadership and management skills.
- Strong organizational and time-management skills.
- Excellent interpersonal and communication skills.

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