Hotel Concierge Supervisor

7 days ago

Singapore MANDAI RESORTS PTE. LTD. Full time

**Main Duties and Responsibilities**

We are seeking an accomplished and highly service-oriented individual to join us as our Concierge Supervisor.

**Key Responsibilities**

**Guest Service Excellence**:

- Monitor and ensure the delivery of exceptional service to all our guests, handling complex and high-profile requests with professionalism and discretion.
- Address and resolve guest concerns and complaints promptly, striving to exceed their expectations and enhance their stay

**Operational Management**:

- Oversee daily concierge operations, including managing guest requests, reservations, and special arrangements.
- Ensure efficient use of resources and adherence to departmental policies and procedures.

**Team Supervision**:

- Supervise and coordinate the activities of the concierge team, ensuring adherence to the Resort’s service standards and operational procedures.Provide training, guidance, and support to concierge staff, fostering a high-performance culture and enhancing team skills.

**Job Requirements**
- Diploma in Hospitality or equivalent professional qualification
- 3 - 5 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting, with at least 1 year in a Supervisory role.
- Able to handle high-pressure situations with professionalism.
- Strong leadership and management skills.
- Strong organizational and time-management skills.
- Excellent interpersonal and communication skills.

  • Concierge Supervisor

    32 minutes ago

    Singapore Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly - Provide Concierge - related trainings to Concierge/Baggage & Front Office Team - Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager - Ensure that colleagues are well - groomed and arrives for...

  • Hotel Concierge

    2 weeks ago

    Singapore beBeeCustomerService Full time $1,800 - $2,500

    Job Title: Hotel ConciergeWe are seeking a skilled and friendly Hotel Concierge to join our team. As the first point of contact for guests, you will be responsible for providing exceptional service and ensuring a smooth stay for all visitors.The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and the ability to...

  • Spa Concierge

    2 weeks ago

    Singapore Conservatorium Hotel Full time

    Spa Concierge - JR-02139 - Spa & Wellness - Full time - Permanent - Mandarin Oriental, Singapore **SPA CONCIERGE** Mandarin Oriental, Singapore is looking for a Spa Concierge to join our Spa team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth...

  • Hotel Concierge

    6 days ago

    Singapore Marina Bay Sands Full time

    Join to apply for the Hotel Concierge role at Marina Bay Sands 2 weeks ago Be among the first 25 applicants Join to apply for the Hotel Concierge role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team. Job Responsibilities Accomplish...

  • Raffles Hotel Singapore

    6 days ago

    Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests' needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.Primary Responsibilities Executes Concierge Core Tasks Accommodates all guest...

  • Assistant Concierge Manager

    2 weeks ago

    Singapore Conservatorium Hotel Full time

    Assistant Concierge Manager - JR-02205 - Concierge - Full time - Permanent - Mandarin Oriental, Singapore **Assistant Concierge Manager** Mandarin Oriental, Singapore is looking for an Assistant Concierge Manager to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while...

  • Raffles Hotel Singapore

    6 days ago

    Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    The Chief Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences - leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world-class, emotionally resonant service.Rooted in tradition yet attuned to the modern traveler, the Chief Concierge ensures each guest feels deeply welcomed,...

  • Chief Concierge

    4 days ago

    Singapore Raffles Hotel Singapore Full time

    The Chef Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences — leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world-class, emotionally resonant service. Rooted in tradition yet attuned to the modern traveler, the Chef Concierge ensures each guest feels deeply welcomed,...

  • Hotel Services Executive

    32 minutes ago

    Singapore Mandarin Oriental Hotel Group Full time

    Job Responsibilities: - Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction. - Manage room control, monitor availability and efficient release of rooms for arrival guests. - Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by...

  • Assistant Chef Concierge

    2 weeks ago

    Singapore THE FULLERTON HOTEL Full time

    Manage all Concierge, Bell Services and Doormen. Ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensure that the above-mentioned areas are working in a professional manner at all times. Be responsible for training and development of all concierge-related associates, so they are...