Hotel Concierge

17 hours ago


Singapore Marina Bay Sands Full time

Join to apply for the Hotel Concierge role at Marina Bay Sands 2 weeks ago Be among the first 25 applicants Join to apply for the Hotel Concierge role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team. Job Responsibilities Accomplish Day to Day Operations Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up Responds to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues where necessary Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing



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